General Motors complaint?

Do you have a dispute or a bad customer experience with General Motors? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 42 General Motors complaints we received.

General Motors does not run one central consumer desk. Support is organised by brand, so a Chevrolet owner goes to Chevrolet customer assistance, a GMC owner to GMC, and the same for Buick and Cadillac. Each brand website has its own contact section, and the brand app has a support route tied to your vehicle. We do not list a phone number or an email address for GM itself; the customer assistance number for your brand is printed in the owner manual and on the brand website, which is a safer place to take it from than a search result.

Have the VIN, the mileage, the selling dealer and your repair order numbers ready. Warranty and goodwill decisions are made against the service history attached to that VIN, so a request without it does not move. Sent back and forth between the dealer and the brand desk? Start your complaint on our website and we help you write it in minutes, with the VIN, the mileage and the repair order numbers in the places a warranty case is judged on.

Get the refusal in writing, with the reason stated. Dealers decline warranty work for a small set of standard reasons: coverage has run out in time or mileage, the part is treated as wear, the cause is put down to an aftermarket part or to maintenance that was not carried out, or the fault could not be reproduced. Which reason they give determines what you do next, so never settle for a verbal no.

Then escalate above the dealer: the service manager first, then brand customer assistance, and ask specifically about goodwill assistance, the discretionary contribution a manufacturer sometimes makes outside the written warranty on an older vehicle with a solid service history. If the answer was that the fault could not be reproduced, take it to a second dealer: a second repair order describing the same symptom is the most useful piece of evidence you can hold. Send those repair orders with your complaint here: other owners of the same model turned down for the same reason can back you up with their own repair orders.

Escalate in order, because you will be sent back down the ladder otherwise: the dealer service manager, then the dealer principal or general manager, then brand customer assistance, and at that point ask for the case to go to the district or regional specialist, who is the person with real authority over dealers and over goodwill decisions. Get a case number at the first contact and quote it every single time.

Outside the company, two routes carry weight in the US. Safety defects can be reported to NHTSA, which collects owner complaints and opens investigations out of the patterns in them, and every state has a lemon law covering vehicles that keep going back for the same unfixed fault, with the details differing from state to state. A complaint filed through our complaint process backs those up: we bring your case to GM through emails, social media and paper complaint letters while the official routes run.

Use the VIN. Every GM brand site has a recall lookup, and NHTSA runs an independent VIN check that covers all makes, so you can confirm what a dealer tells you. Recall repairs are carried out by franchised dealers at no charge to the owner, and you do not have to be the first owner of the vehicle to have the work done.

If a dealer tells you the parts are not available, ask for that in writing along with an expected date, and ask what the manufacturer is doing for owners who cannot safely use the vehicle in the meantime. Long parts delays on an open recall are worth reporting to NHTSA as well as to the brand, since patterns in owner reports are exactly what push a manufacturer to act.

So far consumers reported 42 complaints about General Motors here, with an average rating of 1.4 out of 5. The recurring themes: paint peeling or flaking off body panels across several models, transmissions that shudder or hesitate at speed, electrical faults that come back after being repaired, brake and vacuum system problems, parts that dealers cannot get hold of, and repairs that leave a vehicle off the road for weeks with almost no communication.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of General Motors through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with General Motors can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.