Our sentiment meter has identified a 100% increase in complaints about Duolingo over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Duolingo's offerings.
Sentiment data last updated on April 16, 2024
Do you have a dispute or had a bad customer experience with Duolingo? Submit your Duolingo complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 7 complaints about Duolingo over the last 12 months. The graph below shows a monthly breakdown.
Curious about Duolingo's track record in addressing complaints within the Mobile App category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Duolingo. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Duolingo through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Pochacco246 on 03 April 2024 about Duolingo.
I put some random letters to see if I’d reach a class, and I did!But when I deleted that class, it decided to make all the words into a weird language that I can’t understand. Read more
Complaint from Prity on 15 October 2023 about Duolingo.
I purchased 2 exam for English With 12 hours quick result package because i needed the result faster.And i gabe the exam 3 times.Every time i got the email that the exam could not be verified.They are stating... Read more
Complaint from TAKENPT on 10 October 2023 about Duolingo.
I was charged 55€ for one year of Duolingo without any notice... and when I tried to talk to them, What I said in the email: I tried super duolingo in the summer and it seems the trial period ended and without... Read more
Complaint from Lloer on 22 September 2023 about Duolingo.
Jewels taken to ‘pay’ for hears as an offer , hearts were not forthcoming but 100 ‘jewels’ taken Read more
Duolingo app was not working properly and test could not been finished. In the middle of the test, the app suddenly stopped working or just freezing. Tried different computers, such as HP windows and Mac book the last version -... Read more
Complaint from saini.sourabh@gmail.com on 13 August 2023 about Duolingo.
As per DET, During the exam, your response was determined to be pre-planned or found via an external source. This is not permitted. Your responses cannot be prepared in any way and must be in your own words to receive... Read more
Complaint from Rahul Konda on 04 August 2023 about Duolingo.
I am not violating any test requirements. I am writing my exam in accordance with Duolingo norms and regulations, yet they have invalidated it eight times already, despite the fact that I have evidence to the contrary. I am currently... Read more
I've noticed many occasions where LGBTQ is mentioned, and cannot understand how anybody could think it's acceptable for such an otherwise kid-friendly platform. I see it in stories and lessons, and every time it happens I hope the owners of... Read more
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