Duolingo complaint: English test

Complaint from Prity reported on 15 October 2023 about Duolingo

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My complaint:

I purchased 2 exam for English With 12 hours quick result package because i needed the result faster.And i gabe the exam 3 times.Every time i got the email that the exam could not be verified.They are stating diffrent isuues eveey time but i did not do any of those .As the exams will be expired within 3 days,i told them to extend the time but they denied it.I think this the way of their buisness.They know that i meed the test resiult as early as possible so i bought the package.So thwy are nit certifying the exam and now dont want to extend the time so that i will buy the test again

Suggested solution:

either they certify my exam or atleast fhejn extend the time for 1 month to give the test again

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