While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Changelly over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
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We have received 2 complaints about Changelly over the last 12 months. The graph below shows a monthly breakdown.
Curious about Changelly's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from XVYRBZ on 22 February 2024 about Changelly.
I have been waiting for a changelly refund for 3 weeks. The funds were essential for my work and they have been withheld. Within these 3 weeks I have been evicted from my tenancy because I was not able to... Read more
I did a exchange and sent it to the address that changelilly supplied. I got a network address from them that was the same network my token was on but they said I sent the wrong coin and must pay... Read more
Complaint from moonlightjack on 23 April 2022 about Changelly.
Data transaction: 10022022 Transaction ID: 2xpfng9plmq7hprd Blockstream: https:tinyurl.comy3qdwmq4 Tried to swap my BTC from my wallet to my ETH wallet on Ledger. After I saw the transaction on hold, I emailed the team, make KYC verification and gave the proof of my funds and... Read more
They charged me $45 in fees for a $110 transaction. How this place is legally allowed to be doing what they are doing to folks is beyond me. They are textbook def of greed and usury. Read more
On 3182020 Changelly received 0.02864169 btc from me to exchange it for another currency. They claimed to have fulfilled their side but they never did. Read more
Complaint from Catchynails on 28 April 2021 about Changelly.
I emailed them April 21 regarding a missing memo number. After the 36 hour time frame, they cancelled the transaction. I sent the money, but I forgot to include the memo. I emailed them right away, and didn’t hear back... Read more
Complaint from guspinto on 23 February 2021 about Changelly.
I tried to purchase VET token through Changelly, I fowarded XRP to complete the transaction. XRP was lost due to lack of tag. I fowarded all the necesary information, was told it was going to be resolved within 3 to 7... Read more
Complaint from trezoruser2020 on 05 June 2020 about Changelly.
Hi, I made a swap of 10 ETH to BTC using myetherwallet so I had no idea about changelly terms because it was inside of myetherwallet. After almost 2 hours of waiting for the BTC, I saw that I did... Read more
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