Complaint: Unresponsive; missing funds

on 28 April 2021 about Changelly in category Crypto / DeFi / Blockchain

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My complaint:

I emailed them April 21 regarding a missing memo number. After the 36 hour time frame, they cancelled the transaction. I sent the money, but I forgot to include the memo. I emailed them right away, and didn’t hear back for four days. I heard back April 25. I emailed them screenshots of the transaction and still have not received the funds, nor have they refunded them. Currently $1025 is in limbo.

0 0 votes
Justified complaint?

Suggested solution:

Either release the funds back to trustwallet, or send them to Coinbase like they should have gone.

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2 weeks ago - We have sent an email to Changelly about your complaint

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