While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Carls Jr over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
Do you have a dispute or had a bad customer experience with Carls Jr? Submit your Carls Jr complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 18 complaints about Carls Jr over the last 12 months. The graph below shows a monthly breakdown.
Curious about Carls Jr's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Carls Jr. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Carls Jr by calling 1-877-799-7827. If you want to reach out to Carls Jr through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Joe rezk on 26 March 2024 about Carls Jr.
I am delivery driver I went there to pickup order for customer after waiting for 5 minutes the employee ask me I give him the name he put 2 bags on the counter and he said these you order I... Read more
I ordered a large combo 3 and my food was cold and the fry's were old I was very disappointed about it i called the store they told me that they will replace my order and I come in the... Read more
Complaint from Sdenbo@gmail.com on 19 March 2024 about Carls Jr.
Not one customer was there but I was asked to go to the front and wait for my fries because they were not done yet. I got my drink and then went to the front . 7 minutes later they... Read more
Complaint from Unbelievable Experience on 09 March 2024 about Carls Jr.
Please discuss this matter with the manager regarding a highly unpleasant encounter with a staff member. The issue arose when, upon realizing an item from my order was missing after returning home, I went back to the location to have... Read more
Complaint from Ding on 01 March 2024 about Carls Jr.
Me John and my wife Lisa we just walk in used the restroom before we decide what we gonna order ,we came from Burger King but we didn't want to eat anyway when I enter the restroom not even 5sec... Read more
Complaint from Ajs on 01 February 2024 about Carls Jr.
I work for uber delivery and I was picking up a order the employee refused to give me my order after I verified the name and uber code she demanded to see my phone and accused me of stealing. Read more
I took my 3 children out for lunch we put are order in and went to table we we’re sitting there for about 5 minutes when we heard a loud noise the manager was talking loudly to a staff member... Read more
Complaint from 1101478 on 04 January 2024 about Carls Jr.
I went through the driv thriu in Salinas on 12/6/2023 @4:39 pm and the manager wouldn’t let me say what I wanted he kept cutting me off and it was only 2 orders and I asked him to please let... Read more
Complaint from SamR on 25 November 2023 about Carls Jr.
Bits and pieces of chicken not five piece fillets. They were burnt beyond recognition. Looked like old re fried leftovers. Read more
Complaint from delzara on 08 November 2023 about Carls Jr.
I was trying to get my discount on my app. I asked the manager - she was nasty about it and then she just left me standing there. One of the other employees finally helped me. This occurred on 9/1/23... Read more
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