Zoom complaint?

Do you have a dispute or a bad customer experience with Zoom? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 324 Zoom complaints we received.

There is no general consumer phone line worth chasing. Zoom handles support through the support section of its own website and through tickets raised while you are signed in to your account, and signing in first matters: a ticket attached to your account reaches people who can see your billing history, while a message sent from outside it usually cannot be tied to anything. Be careful with phone numbers that appear beside the word Zoom in search results, because fake support numbers for well known apps are a standard scam and the people answering them ask for remote access to your computer.

Refund refused the moment a new term started? Start your complaint here and we help you write it in minutes, drawing on thousands of complaint letters that actually worked.

Cancel it where the billing actually sits. If you subscribed on Zoom's own site, sign in, open the billing page in account management and cancel the subscription there. The step people miss is switching off the automatic renewal: a plan you simply stopped using still renews on its date. If you subscribed through an app store or through a reseller, Zoom cannot cancel it for you and the cancellation has to be done there.

Save the confirmation screen and the email with the date on it. A cancellation you cannot prove is the single most common reason these disputes go nowhere.

Usually one of four things. The plan was cancelled but automatic renewal was left switched on. The cancellation landed after the renewal date, so the new term had already been billed and runs to its end. The charge belongs to a second subscription on another account or another email address, which happens easily when someone signs up once on a phone and again on a laptop. Or the billing sits with an app store rather than with Zoom, so cancelling inside Zoom changed nothing.

Check the exact merchant name and date on your card statement, sign in and read the billing history, and if the charge was never authorized, tell your bank or card issuer: a chargeback is your real leverage when a merchant refuses to refund. A complaint filed through our complaint process runs alongside that: we bring your case to Zoom through emails, social media and paper complaint letters.

Ask in writing through a ticket raised from inside your account, and be exact: invoice number, date, amount, and the reason you are asking. Zoom looks at refund requests case by case, and they go better when the charge is recent, when the account was never used after the renewal, or when you can show you cancelled before the date it billed you. Screenshots of the cancellation and the billing page do more work than any amount of argument.

If the answer is no and you believe the charge was never authorized in the first place, your card issuer is the next step, and card disputes have time limits, so do not sit on it. Set out the invoice, the dates and what support told you in your complaint here, and other Zoom users charged for a renewal after cancelling can back your case up with their own billing screenshots.

So far consumers reported 324 complaints about Zoom here, with an average rating of 1.2 out of 5. Billing dominates: renewals nobody saw coming, charges that continue after a cancellation, debits taken from cards without clear authorization, and cancelling that turns out to be far harder than signing up was. Alongside that sit meetings that drop out, audio and video failing mid call, and support described as slow, scripted or impossible to escalate.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Zoom through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Zoom can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.