Whirlpool complaint?

Do you have a dispute or a bad customer experience with Whirlpool? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 19 Whirlpool complaints we received.

The Whirlpool customer service number in the US is 1-800-253-1301. Before you call, have the model and serial number ready (on the rating plate inside the door or on the back of the appliance), your proof of purchase and the date the problem started. Service requests, warranty lookups and manuals are also handled through the owner section of whirlpool.com, and booking service online is often quicker than waiting on the line. Outside the US, use the Whirlpool website for your country, as warranty service is organized per region.

Appliance standing unusable while a part is on back order? Start your complaint here: we write it up in minutes and take it further.

A defect during the manufacturer's warranty period is handled through Whirlpool or an authorized service technician: contact Whirlpool with your model and serial number and proof of purchase, describe the fault, and book a service visit. Keep every service ticket, technician report and part number. If the same fault returns after a repair, mention each previous visit when you call again, because a pattern of failed repairs is what supports a request for a replacement rather than yet another repair.

Also check what your retailer or an extended protection plan covers, since some claims run through them rather than through Whirlpool. Read the warranty wording for your specific model before you argue a claim: the cover can differ between parts and labor and between product types.

Our community reports refurbished units or parts being supplied as a replacement for a new appliance that failed. Whether you are entitled to a brand new unit depends on the warranty terms you have and on local consumer protection rules, so read the replacement clause before you accept anything. Ask in writing whether the replacement is new or refurbished and what warranty it carries, and do not sign off on a delivery until you have inspected the unit and checked its serial number. Put the dates, the promises made and both serial numbers in your complaint here, where other Whirlpool owners who were sent a refurbished unit instead of a new one can back your case up.

If the regular customer service line does not solve it, ask for the case to be escalated and request a case or reference number; quote it in every later contact. Writing to Whirlpool Corporation at its headquarters in Benton Harbor, Michigan, with a dated summary of the repair history is the traditional next step, and public posts on Whirlpool's social media accounts are another place to raise it. In the US you can also involve your state attorney general's consumer protection office or the Better Business Bureau, and your retailer if the appliance is recent. Whichever route you take, a complaint here runs alongside it: we push your case out to Whirlpool by email, on social media and as a printed letter to Benton Harbor.

So far consumers reported 19 complaints about Whirlpool here, with an average rating of 1.2 out of 5. The most common themes: refrigerator ice makers that stop working, defective dishwashers and washing machines, dryers that no longer heat, customer service that goes nowhere, weak warranty support, and refurbished units turning up where a new one was expected.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Whirlpool through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Whirlpool can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.