Turo Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Turo over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Turo complaint process

Do you have a dispute or had a bad customer experience with Turo? Submit your Turo complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Turo.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Turo complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Turo?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Turo complaints chart

We have received 5 complaints about Turo over the last 12 months. The graph below shows a monthly breakdown.

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Turo complaint statistics

Curious about Turo's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!

9
Total complaints
9
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 9 ratings

How to contact the customer service of Turo?

Below, you will find the contact information for the complaint department of Turo. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-415-965-4525
Contact form:

You can contact the customer service of Turo by calling 1-415-965-4525. If you want to reach out to Turo through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Turo reviews: (9)

Authentic experiences shared by our community for your benefit.

Price Gouging

Complaint from Turoisfone52 on 22 January 2024 about Turo.

Turo has increased their fee prices 100 percent in the past few months. I know of a few other customers who are filing with Florida Attorney General's Office and I am going to do the same. They according to The... Read more

Comments: 0
Rating:

Inflexible with changes to trip schedule

Complaint from Unhappy with Turo host on 13 June 2023 about Turo.

I had to change the dates of my planned Turo trip and try to return my car early earlier than planned. When I requested from the host a change he refused three times then I contacted the helpline and they... Read more

Comments: 0
Rating:

Late return charges extremely high

Complaint from Evelin Cartagena on 29 May 2023 about Turo.

I rented a car for a week. I was running late from work and returned the car a day late since I would get charged the day anyways. The first time it happened that way and I was charged about... Read more

Comments: 0
Rating:

Randomly locked out of account

Complaint from Ctee3 on 20 April 2023 about Turo.

I was randomly locked out of my account and the turo customer support team has been doing nothing to resolve it. Read more

Comments: 0
Rating:

Turo protection plan

Complaint from BadBikerBobby on 06 October 2022 about Turo.

A renter crashed my car and did 11K my loss was 2500. What I found is that Turo protection plan is not really insurance and does not pay for all of the losses. Mainly the diminished value due to the... Read more

Comments: 0
Rating:

False accusation of damage

Complaint from jakeelliott on 22 September 2022 about Turo.

On the 7th August, 2022, myself and another rented a car from a host on Turo, a car rental service. Upon returning the vehicle, our host got into the vehicle and parked it, then told us to leave her a... Read more

Comments: 0
Rating:

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