While Turo offers a convenient platform for car sharing, complaint data from our community has flagged several recurring issues that customers face. Common complaints include sudden account closures without clear reasoning, unexpected high fees for late returns, and rigidity in accommodating changes to trip schedules. Additionally, users have reported trouble with account access, discrepancies in vehicle descriptions, and disputes over damage claims and account credits.
To avoid these issues, we strongly advise customers to thoroughly review Turo's terms and conditions, communicate clearly with hosts, and document all aspects of their rental experience. If problems arise, contact customer service promptly, keep a detailed record of all interactions, and gather evidence such as photos and videos to support your case.
Do you have a dispute or had a bad customer experience with Turo? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Turo.
Our sentiment meter has detected that Turo complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Turo, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Turo over the last 12 months. The graph below shows a monthly breakdown.
Curious about Turo's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Turo. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Turo by calling 1-415-965-4525. If you want to reach out to Turo through their own website, you can use their contact form.
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Helpful experiences shared by verified Turo customers. Search, discuss and connect with other people in our community.
Complaint from Jonathan Povey on 23 April 2024 about Turo.
Hi I have had my account for 4 years and been took of turo website and I don’t no why I only reported a car with no MOT, as. I done my checks after I received the vehicle as I... Read more
Complaint from Turoisfone52 on 22 January 2024 about Turo.
Turo has increased their fee prices 100 percent in the past few months. I know of a few other customers who are filing with Florida Attorney General's Office and I am going to do the same. They according to The... Read more
Complaint from Unhappy with Turo host on 13 June 2023 about Turo.
I had to change the dates of my planned Turo trip and try to return my car early earlier than planned. When I requested from the host a change he refused three times then I contacted the helpline and they... Read more
Complaint from Evelin Cartagena on 29 May 2023 about Turo.
I rented a car for a week. I was running late from work and returned the car a day late since I would get charged the day anyways. The first time it happened that way and I was charged about... Read more
Complaint from RaMcN123 on 06 May 2023 about Turo.
I was awarded compensation from Turo UK after I rented a car in the UK which had 4 illegal tyres. A garage replaced the tyres and noted the car was extremely dangerous and should not have been on the road.... Read more
Complaint from Ctee3 on 20 April 2023 about Turo.
I was randomly locked out of my account and the turo customer support team has been doing nothing to resolve it. Read more
Complaint from Tao Yiwei on 25 December 2022 about Turo.
the vehicle I booked from turo platform is different from what has been described on its webpage and the plate of the car has expired. Even though the agent from turo is irresponsible just ask us to wait for the... Read more
Complaint from BadBikerBobby on 06 October 2022 about Turo.
A renter crashed my car and did 11K my loss was 2500. What I found is that Turo protection plan is not really insurance and does not pay for all of the losses. Mainly the diminished value due to the... Read more
Complaint from jakeelliott on 22 September 2022 about Turo.
On the 7th August, 2022, myself and another rented a car from a host on Turo, a car rental service. Upon returning the vehicle, our host got into the vehicle and parked it, then told us to leave her a... Read more
Complaint from Host on 27 July 2022 about Turo.
Turo has scammed for money . By contacting manipulated with data . Disconnects calls. Read more
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