While Superbalist offers a wide range of products, complaint data from our community has highlighted several recurring issues with their service. Common complaints include delays in processing refunds, orders being canceled due to inventory errors, and incomplete or incorrect deliveries. Customers also report difficulty contacting customer service and drivers not properly verifying collected items.
To avoid these issues, we strongly advise customers to double-check their order details and keep track of their orders through the provided tracking information. If problems arise, contact customer service immediately, document all interactions, and gather evidence such as photos or receipts to support your case. Additionally, consider using secure payment methods to safeguard against potential issues with refunds.
Do you have a dispute or had a bad customer experience with Superbalist? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Superbalist.
Our sentiment meter has detected that Superbalist complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Superbalist, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 27, 2025
We have received 0 complaints about Superbalist over the last 12 months. The graph below shows a monthly breakdown.
Curious about Superbalist's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Superbalist. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Superbalist by calling 0873627300. If you want to reach out to Superbalist through their own website, you can use their contact form.
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Helpful experiences shared by verified Superbalist customers. Search, discuss and connect with other people in our community.
Complaint from NHeitor on 09 April 2024 about Superbalist.
I received a refund on returned items. They refund was placed into my Superbalist 'wallet' instead of refunded to the original payment method. I noticed this on the 7th of March 2024 and I contacted them to request that it be... Read more
Complaint from Busigcobo@gmail.com on 02 April 2024 about Superbalist.
I order 3 items online and on the second day, 1 item was cancelled due to inventory error. I followed up with Asiphe online fashion assistant and she discovered that the item is available on stock, the cancellation could... Read more
Complaint from Ilhaam on 28 November 2023 about Superbalist.
My order was delivered on Saturday 25/11, however only 2 pairs of shoes was received. The total order was 5 pairs of shoes. I contacted the driver immediately and he advised it was Single box collection and no more boxes... Read more
Complaint from Hlengiwe on 11 November 2023 about Superbalist.
I dropped of my order on the 29th of October for a refund. They sent an sms saying my refund will be processed in 2-3 days. I have emailed 3 times and called 5 times. All they tell me is... Read more
Complaint from Naidoo on 09 September 2023 about Superbalist.
2 Weeks ago I logged in a return, the driver came through but did not identify from which company or what item he was collecting, so he took the incorrect item, as I had other courier companies fetching from the... Read more
Complaint from Phumzile on 01 July 2023 about Superbalist.
Superbalist claims to have delivered two of my orders. However I did not receive both the orders so who signed for them and where were they delivered. I need my items or my refund. Read more
Complaint from Mari-Louise on 23 June 2023 about Superbalist.
Placed an order 4 weeks ago, the order arrived at the pick up point. I opened my order for Ray-Bans infront of the counter assistant at the pick up point. Inside was a Ray-Ban box, with a Ray-Ban casing but... Read more
Complaint from KSBundas on 19 April 2023 about Superbalist.
I made a purchase on the Superbalist app on the 21st of February. I selected PayFast under the payment method and proceeded to pay. Money came out of my account, however Superbalist couldn’t trace it because they were experiencing issues... Read more
Complaint from Kgaugelo on 14 December 2022 about Superbalist.
I bought 3 items,then before the delivery date i got 2 smses saying i will be refunded my 2 items.mind you they didnt bother explaining to me why till i sent an email asking.so i havent gotteng my monet till... Read more
Complaint from 0646310843 on 04 November 2022 about Superbalist.
I received one item instead of 2 and this is a paid for order , i have been trying to call the call centre but no one is picking up Read more
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