Superbalist complaint: I still haven’t received my refund over a month now!

I received a refund on returned items. They refund was placed into my Superbalist ‘wallet’ instead of refunded to the original payment method.

I noticed this on the 7th of March 2024 and I contacted them to request that it be refunded back to the original payment method. I received correspondence stating it would be. They requested banking information which I sent them.

I still have not received my refund.

Every time I follow up they either tell me the card details used for the refund have provided a processing error, thus the refund has failed and they request that I provide a bank letter verifying the bank details. I then sent them the bank letter. They responded ing it had been received and processed and I can expect my refund in 3-5 working days.

After waiting out the period I still had not received my refund. I followed up again and they respond requesting banking information again. Which I sent, again. The same process followed after I again waited a couple of weeks and again, and they respond requesting banking information again.

it has been over a month now and I have not received my refund and the amount that was in my Superbalist ‘wallet’ is no longer available.

I am beyond frustrated and disappointed. I have never received such bad service from Superbalist and the money due to me is mine. I want my refund. Its R711.06!!!