Superbalist complaint: Order cancelled due to inventory error

I order 3 items online and on the second day, 1 item was cancelled due to inventory error. I followed up with Asiphe online fashion assistant and she discovered that the item is available on stock, the cancellation could have been caused by system error.

I requested that she reinstate the order but she advised that they cannot do on their side. She suggested that I reorder the item and offer a coupon that is really not helpful. This is a disappointing experience I had with Superbalist. They are not taking accountability for their mistake and now I need to reorder the item and this process will lead me to paying more.

My issue is not really about paying more but the fact the company is not taking accountability for their mistakes. Also here response to my email, she presented as if she’s doing a favour. Please provide good service to your customers!!