Superbalist complaint: Superbalist doesn’t want to provide refund
Filed 19 Apr 2023 by Katlego
I made a purchase on the Superbalist app on the 21st of February. I selected PayFast under the payment method and proceeded to pay. Money came out of my account, however Superbalist couldn’t trace it because they were experiencing issues with PayFast. I then paid again with Ozow because I thought I will request for refund for the PayFast Payment . Till today I am going back and forth with Superbalist to refund me. I contacted Payfast and they mentioned that they can see from their side that I have made a payment to Superbalist, Howe, they can’t process a refund without superbalist giving them an instruction. I have been begging Superbalist to contact PayFast and still they don’t want to.
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Mari-Louise
Placed an order 4 weeks ago, the order arrived at the pick up point. I opened my order for Ray-Bans infront of the counter assistant at the pick up point. Inside was a Ray-Ban box, with a Ray-Ban casing but unfortunately NO RAY-BAN INSIDE. This matter had to be investigated and took 3 weeks. 11 days ago a refund was approved and yet no money has been refunded to me.??? Easy how Superbalist immediately deducts money from your account, but then fails to deliver the product and still keeps your R2350???? Never ever order from them, they will take your money. Never answer phones,, no respond to emails and when someone eventually answers the matter gets "escalated"????? Lies. Thieves.
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