While Remitly facilitates international money transfers, complaint data from our community has flagged several recurring issues with the platform. Common complaints include account suspensions without clear explanations, money being transferred but never reaching the recipient, and funds being held for extended periods. Additionally, there are concerns regarding potential fraudulent charges by Remitly.
To avoid these issues, we strongly advise customers to ensure all personal and transactional information is accurate and up-to-date. Monitor your transfers closely through the app and contact customer service immediately if any anomalies occur. Document all interactions and keep records of all transaction details to support your case if needed.
Do you have a dispute or had a bad customer experience with Remitly? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Remitly.
Our sentiment meter has detected that Remitly complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Remitly, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Remitly over the last 12 months. The graph below shows a monthly breakdown.
Curious about Remitly's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Remitly. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Remitly by calling 1-888-736-4859. If you want to reach out to Remitly through their own website, you can use their contact form.
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Helpful experiences shared by verified Remitly customers. Search, discuss and connect with other people in our community.
Complaint from Dax on 29 October 2023 about Remitly.
I was using my account as usual and then one day they decided to suspend my account, they couldn't give me an explanation why but that is suspended because I violated some rule... I don't know how because all I've... Read more
Complaint from KennyP on 12 August 2023 about Remitly.
My Remitly account was recently suspended without explanation. I was told that there would be no explanation due to security concerns. I don't believe that I violated the user agreement, but am being given no opportunity to defend myself. If... Read more
Complaint from Meher007 on 04 August 2023 about Remitly.
I transferred $1100 from Canada to Saudi Arabia on 16th July 2023 which shows as delivered but was never received by the recipient. Every time I call the customer service, they tell me that their partner bank has ed that... Read more
Complaint from A.Sabir on 02 June 2023 about Remitly.
I transferred fund to my sister in Australia on 18th may 2023 using remitly’s express service. She was in urgent need of fund for her fee which was due on 23rd of may 2023. Remitly first held the funds... Read more
Complaint from ScrewedByRemitly on 29 March 2023 about Remitly.
Remitly gained access to my checking account through one of their hacker customers and fraudulently approved a transfer of $1980 internationally. After filing with my bank and then filing directly with Remitly, the issue of my stolen funds is... Read more
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