Remitly complaint: Money was transferred but never delivered to the recipient

I transferred $1100 from Canada to Saudi Arabia on 16th July 2023 which shows as delivered but was never received by the recipient. Every time I call the customer service, they tell me that their partner bank has ed that it has been deposited but in fact it’s not. I have even provided the bank statements of the recipient which shows the money is not deposited in the account still. Last time I contacted the customer service representative, they told me that they have escalated my issue to their highest department and they will get my refund within 3 days and I will also get a call from their specialized team but nobody called me yet. 3 Weeks have passed and nobody contacted me and my issue is still open. It was my mistake of choosing Remitly to transferred the money. Every time I call them, I get the same answers with no resolution. I transferred the money for some emergency purpose to my family in Saudi Arabia and still they have not received it and Remitly doesnt care about it.