Remitly complaint: Money was transferred but never delivered to the recipient

Complaint from Meher007 reported on 04 August 2023 about Remitly

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My complaint:

I transferred $1100 from Canada to Saudi Arabia on 16th July 2023 which shows as delivered but was never received by the recipient. Every time I call the customer service, they tell me that their partner bank has ed that it has been deposited but in fact it’s not. I have even provided the bank statements of the recipient which shows the money is not deposited in the account still. Last time I contacted the customer service representative, they told me that they have escalated my issue to their highest department and they will get my refund within 3 days and I will also get a call from their specialized team but nobody called me yet. 3 Weeks have passed and nobody contacted me and my issue is still open. It was my mistake of choosing Remitly to transferred the money. Every time I call them, I get the same answers with no resolution. I transferred the money for some emergency purpose to my family in Saudi Arabia and still they have not received it and Remitly doesnt care about it.

Suggested solution:

Either I need my money back in my account in Canada as a refund or should be deposited to my recipient's account in Saudi Arabia

Remitly complaint Money was transferred but never delivered to the recipient
Remitly complaint Money was transferred but never delivered to the recipient
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