OKCoin Complaint Sentiment: Neutral

Our sentiment meter has detected that OKCoin complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with OKCoin, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 24, 2024

OKCoin complaint process

Do you have a dispute or had a bad customer experience with OKCoin? Submit your OKCoin complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of OKCoin.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional OKCoin complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about OKCoin?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

OKCoin complaints chart

We have received 3 complaints about OKCoin over the last 12 months. The graph below shows a monthly breakdown.

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OKCoin complaint statistics

Curious about OKCoin's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

11
Total complaints
11
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 11 ratings

How to contact the customer service of OKCoin?

Below, you will find the contact information for the complaint department of OKCoin. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to OKCoin through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

OKCoin reviews: (11)

Authentic experiences shared by our community for your benefit.

Made up Fees

Complaint from Ssaulsbury on 02 January 2024 about OKCoin.

The stated fee to move my crypto in my wallet was $40, then when executing the transaction I was told there is a $2000 fee to actually move the money. There is no such thing in any other wallet... Read more

Comments: 0
Rating:

Unknown reason

Complaint from Hurst1620 on 13 September 2023 about OKCoin.

I purchased Bitcoin of $125 with my chime card me I want to send out to external Bitcoin wallet and I didn’t receive code on my email for almost an hour and when I restart my phone the next thing... Read more

Comments: 0
Rating:

Asset withdrawls is impossible

Complaint from angry_customer on 01 May 2023 about OKCoin.

I live in Georgia (country name, not US). I have been trying to withdraw my assets (around $300 now) for months but SMS ation just doesnt arrive. OKcoin blamed the network nad insisted that nothing was wrong on their end.... Read more

Comments: 0
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Missing crypto

Complaint from Natedrew on 15 December 2021 about OKCoin.

On December 8th I purchased $50 worth of lunar coin and on December 9th it was traded out of my account. I needed that certain token. Read more

Comments: 0
Rating:

I keep being asked to verify and i already did

Complaint from cryptocatcher1 on 21 August 2021 about OKCoin.

I keep getting this message when i am ed to verify my account on okcoin when trying to purchase crypto through okex.com: This ID has been used by another account. Each ID can only be used to verify one account. This is... Read more

Comments: 0
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Can't log in

Complaint from judegermino@gmail.com on 14 August 2021 about OKCoin.

When i slide the (slide to complete the puzzle) does not moving Read more

Comments: 0
Rating:

Will not let me withdraw my funds

Complaint from Ranselmo180 on 12 August 2021 about OKCoin.

I tried to withdraw all my funds but company has refused my withdraw. I can ot get my money out of okcoin. I think i may have been scammed. Read more

Comments: 0
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Stealing deposits

Complaint from Lexis6969 on 30 June 2021 about OKCoin.

They tried to bill my card 3x for 1 transaction. Now way they holding my deposit for 65 days then closing my account. Forcing me to keep it open to guarantee a deposit that im asking them to refund... Read more

Comments: 0
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Pembatalan transaksi OKCoin USD 850

Complaint from Yordan on 15 June 2021 about OKCoin.

Saya tidak melalukan transaksi di OKCoin USD 850 hari ini tanggal 15 juni 2022 jam 12 siang. Tapi kartu kredit saya digunakan oleh orang lain untuk transaksi ini Read more

Comments: 0
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