MyHeritage Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about MyHeritage over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on December 3, 2023

MyHeritage complaint process

Do you have a dispute or had a bad customer experience with MyHeritage? Submit your MyHeritage complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MyHeritage.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional MyHeritage complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about MyHeritage?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

MyHeritage complaints chart

We have received 9 complaints about MyHeritage over the last 12 months. The graph below shows a monthly breakdown.


MyHeritage complaint statistics

Curious about MyHeritage's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 11 ratings

How to contact the complaint department of MyHeritage?

Below, you will find the contact information for MyHeritage's complaint department. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Contact form:

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MyHeritage reviews: (11)

Authentic experiences shared by our community for your benefit.

Subscribed for a year without permission

Complaint from Sally Butler on 28 September 2023 about MyHeritage.

I contacted MyHeritage to get a DNA check as it was cheaper than I paid £35 and sent away the kit. In the meantime I have been charged £114 for a years subscription. I was shocked that this happened... Read more

Comments: 0

DNA samples that didn't arrive

Complaint from kaufmann on 28 September 2023 about MyHeritage.

My last order of 3 samples never arrived. I sent 2 of them by mail and 1 by UPS. The mail delivery of this company is problematic and they are not interested in any way. Do not choose. Read more

Comments: 0

Unauthorized subscription payment

Complaint from Virginia B. on 26 July 2023 about MyHeritage.

I had cancelled My Heritage many months ago. However on 22/7/23 NZ $332.35 was withdrawn from my credit card account by My Heritage as annual subscription . Please organise a refund. My Heritage also states on its website that payments... Read more

Comments: 0

subscription .

Complaint from Angierob on 14 July 2023 about MyHeritage.

Money has been taken from my account after I have tried numerous times to cancel my free subscription... what they tell you to do does not work... I have tried emails and phoning with no response.. you are my last... Read more

Comments: 0

Unauthorised charge

Complaint from Val BUR on 21 June 2023 about MyHeritage.

I have bought a DNA kit and a health report pack. On the same time, I have taken the one-month free trial subscription. Just before the end of the one-month trial period I canceled it, but I received a new... Read more

Comments: 1

Extra billing for unwanted subscription

Complaint from on 28 May 2023 about MyHeritage.

After I ordered a DNA analysis, the company automatically billed me for a full year subscription to their website, which I did not want. They even did this before they completed the original analysis that I asked for. I asked... Read more

Comments: 0

MyHeritage Dna results

Complaint from Carmen Bernhard on 17 January 2023 about MyHeritage.

Good Day I bought a Dna Test kit, i took it and sent it back in november 2022 but i am still awaiting my results. The DNA activation code is MHHE87612, my name is Carmen Bernhard and the package was... Read more

Comments: 0

Unauthorised charges

Complaint from John Brimblecombe on 17 January 2023 about MyHeritage.

I include bank references, for withdrawals made by your organisation from my personal Mastercard account. I was unaware at all that the initial withdrawal (09122 – NZD205.85) had been made, and only discovered it on noticing the second withdrawal (261222... Read more

Comments: 0

Extra Charges

Complaint from dhillon on 16 January 2023 about MyHeritage.

I signed up for a DNA kit for US 49 ( Discounted from US 89 ) on checking my bill i found that i had been charged US 200 J.S.Dhillon 202668521(my heritage customer no. ) Read more

Comments: 0

Privacy Concern

Complaint from ALC2 on 09 September 2022 about MyHeritage.

I found a tree on Myheritage listing my name (spelt incorrectly) and both my parents. Funny enough both my brothers were listed as private. Are people allowed to do this? I don't know who she is so why... Read more

Comments: 0

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