While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about MyHeritage over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on December 3, 2023
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We have received 9 complaints about MyHeritage over the last 12 months. The graph below shows a monthly breakdown.
Curious about MyHeritage's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for MyHeritage's complaint department. To amplify the impact of your complaint, please use our complaint form.
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Authentic experiences shared by our community for your benefit.
Complaint from Sally Butler on 28 September 2023 about MyHeritage.
I contacted MyHeritage to get a DNA check as it was cheaper than Ancestory.com. I paid £35 and sent away the kit. In the meantime I have been charged £114 for a years subscription. I was shocked that this happened... Read more
Complaint from kaufmann on 28 September 2023 about MyHeritage.
My last order of 3 samples never arrived. I sent 2 of them by mail and 1 by UPS. The mail delivery of this company is problematic and they are not interested in any way. Do not choose. Read more
Complaint from Virginia B. on 26 July 2023 about MyHeritage.
I had cancelled My Heritage many months ago. However on 22/7/23 NZ $332.35 was withdrawn from my credit card account by My Heritage as annual subscription . Please organise a refund. My Heritage also states on its website that payments... Read more
Complaint from Angierob on 14 July 2023 about MyHeritage.
Money has been taken from my account after I have tried numerous times to cancel my free subscription... what they tell you to do does not work... I have tried emails and phoning with no response.. you are my last... Read more
Complaint from Val BUR on 21 June 2023 about MyHeritage.
I have bought a DNA kit and a health report pack. On the same time, I have taken the one-month free trial subscription. Just before the end of the one-month trial period I canceled it, but I received a new... Read more
Complaint from nj2nh@yahoo.com on 28 May 2023 about MyHeritage.
After I ordered a DNA analysis, the company automatically billed me for a full year subscription to their website, which I did not want. They even did this before they completed the original analysis that I asked for. I asked... Read more
Complaint from Carmen Bernhard on 17 January 2023 about MyHeritage.
Good Day I bought a Dna Test kit, i took it and sent it back in november 2022 but i am still awaiting my results. The DNA activation code is MHHE87612, my name is Carmen Bernhard and the package was... Read more
Complaint from John Brimblecombe on 17 January 2023 about MyHeritage.
I include bank references, for withdrawals made by your organisation from my personal Mastercard account. I was unaware at all that the initial withdrawal (09122 – NZD205.85) had been made, and only discovered it on noticing the second withdrawal (261222... Read more
Complaint from dhillon on 16 January 2023 about MyHeritage.
I signed up for a DNA kit for US 49 ( Discounted from US 89 ) on checking my bill i found that i had been charged US 200 J.S.Dhillon 202668521(my heritage customer no. ) Read more
Complaint from ALC2 on 09 September 2022 about MyHeritage.
I found a tree on Myheritage listing my name (spelt incorrectly) and both my parents. Funny enough both my brothers were listed as private. Are people allowed to do this? I don't know who she is so why... Read more
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