My complaint:
I have bought a DNA kit and a health report pack. On the same time, I have taken the one-month free trial subscription. Just before the end of the one-month trial period I canceled it, but I received a new offer with another two-month free trial. I accepted since my DNA analysis wasn’t ready and I wanted to see what the benefits of this subscription are.
Before the end of the second trial period, I concluded that personally I don’t have any benefits from this subscription, and I tried to delete my card from there system. I could not locate my card and I supposed that was not stored into their system.
I also forgot to cancel my subscription, but I was not very worried since I thought I will not be automatically charged. And then surprise! On June 16, 2023, I was charged 117.81 EUR for a period of 14 month (the 2-month trial plus a whole new year) – Invoice Number: 25501303. I was not notified that my trial will expire, neither I thought I will be charged automatically since I couldn’t locate my credit card. In consequence, I unsubscribed (late indeed) and I asked for a refund on their site. I was called by a lady that just quoted me a text and didn’t solve my refund complain. She just offered me instead a free 6-month extension period after the end of the paid one.
After the call, I verified on their site and surprise again: I had indeed a subscription of 18 month, like they promised me (12-month 6 free month), but I was subscribed again. So, after these 18-month period they were able to charge me again. I obviously unsubscribed again and again I tried to locate my credit card on their site, but I had no success locating it. So, they have my personal data, and they can charge me anytime. Plus, I don’t know if my data are secure in their system.
It is a pity that a company that appears oriented to science and family, ends up charging a lot of money from decent people that didn’t really want to buy more from them.
Suggested solution:
Please Refound
