MyHeritage complaint: Extra billing for unwanted subscription

Name: Extra billing for unwanted subscription
Item: MyHeritage
Rating: 1
Author: Neil

Open 28 May 2023 124 views Online Services

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Filed 28 May 2023 by Neil

After I ordered a DNA analysis, the company automatically billed me for a full year subscription to their website, which I did not want. They even did this before they completed the original analysis that I asked for. I asked for a refund and they would not comply.

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Case details

Status: Open
Company: MyHeritage
Filed: 28 May 2023
Rating: 1/5
Desired resolution: I want a refund of the $149 full year subscription (which is about 3 times the cost of the original service for which I paid).
Problem: Billed for unwanted yearly subscription
About: website subscription
At stake: $149

Progress

Filed
Company notified
Company replied
Resolved

28 May 2023 Complaint filed and published
28 May 2023 Message from Bizzy: we notified MyHeritage about this complaint.

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Make it sting!