Our sentiment meter has detected that SurveyMonkey complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with SurveyMonkey, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 24, 2024
Do you have a dispute or had a bad customer experience with SurveyMonkey? Submit your SurveyMonkey complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 2 complaints about SurveyMonkey over the last 12 months. The graph below shows a monthly breakdown.
Curious about SurveyMonkey's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SurveyMonkey. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SurveyMonkey by calling 781-575-3100. For SurveyMonkey support through email, send your inquiry to support@surveymonkey.com. If you want to reach out to SurveyMonkey through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Donnamonk on 14 November 2023 about SurveyMonkey.
I signed up for survery monkey on 11-10-2023. After reviewing the plans I when with a play that would charge a mthly fee. It had the pricing for mthly charges and underneath it had annual charge. I would not and... Read more
Complaint from NicolSAGisela on 22 June 2023 about SurveyMonkey.
I paid on the 11 April around 316 USD - paid in forex in ZAR. It was taken from my credit card. The bank cannot refund me and Survey Monkey claim they don't have the money. So effectively they have... Read more
Complaint from eplee on 24 January 2023 about SurveyMonkey.
SurveyMonkey withheld real-time notification of survey responses and facilitated a dump of 3000 survey responses on Saturday, 1212023, Sunday, 1222023 and Monday, 1232023. The withholding of 3000 survey responses prevented the management of the research project which incentivized the completion... Read more
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