SurveyMonkey complaint: Survey responses withheld preventing management of research project

Name: Survey responses withheld preventing management of research project
Item: SurveyMonkey
Rating: 1
Author: Eric

Open 24 Jan 2023 140 views Online Services

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Filed 24 Jan 2023 by Eric

SurveyMonkey withheld real-time notification of survey responses and facilitated a dump of 3000 survey responses on Saturday, 1212023, Sunday, 1222023 and Monday, 1232023. The withholding of 3000 survey responses prevented the management of the research project which incentivized the completion of a survey and exceeded the budget for the excessive number of responses.

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Case details

Status: Open
Company: SurveyMonkey
Filed: 24 Jan 2023
Rating: 1/5
Desired resolution: SurveyMonkey needs to pay the incentives offered to survey participants over the amount that was budgeted for the project
Problem: Survey responses held back, then released at once
About: online survey platform

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Filed
Company notified
Company replied
Resolved

24 Jan 2023 Complaint filed and published
24 Jan 2023 Message from Bizzy: we notified SurveyMonkey about this complaint.

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