SurveyMonkey complaint: Money taken and nothing to show for it

Name: Money taken and nothing to show for it
Item: SurveyMonkey
Rating: 1
Author: Nicol

Open 22 Jun 2023 121 views Online Services

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Filed 22 Jun 2023 by Nicol

I paid on the 11 April around 316 USD – paid in forex in ZAR. It was taken from my credit card. The bank cannot refund me and Survey Monkey claim they don’t have the money. So effectively they have my money and I can do nothing about it. This is theft!

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Case details

Status: Open
Company: SurveyMonkey
Filed: 22 Jun 2023
Rating: 1/5
Desired resolution: Refund my money! I have lost confidence in them as a company. I do not want to use their product either anymore! I just want my money back and I will walk away!
Problem: Payment taken, company denies receiving it
About: subscription payment
At stake: $316

Progress

Filed
Company notified
Company replied
Resolved

22 Jun 2023 Complaint filed and published
22 Jun 2023 Message from Bizzy: we notified SurveyMonkey about this complaint.

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