GoFundMe complaint?

Do you have a dispute or a bad customer experience with GoFundMe? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

GoFundMe support starts in the GoFundMe Help Center, linked in the contact details above: its Contact us option opens a help bot first and then chat or email with the support team. GoFundMe does not list a phone number or a customer email address. Have the donor or organizer email address, the fundraiser link and, for a charge, the date, amount and statement line ready.

Charge from a fundraiser you do not recognize? Raise it here as well: we push your complaint out to GoFundMe by email, social media and printed letters.

A GoFundMe charge is usually a donation made with your card or PayPal to a fundraiser on GoFundMe. GoFundMe's help pages do not print the statement text, but US lines are reported as GOFUNDME* or GOFNDME* followed by the fundraiser name, and UK donations as GFM INTERNATIONAL SERV, its UK company. The amount can include an optional tip for GoFundMe added at checkout, and a recurring donation charges again on each cycle.

To check, search your email for a GoFundMe donation receipt with the same amount, and ask others who use your card. The GoFundMe Help Center has an article on unrecognized charges on a bank statement; if nobody made the donation, tell GoFundMe and the bank that issued your card.

GoFundMe donations are normally not refunded, except under the GoFundMe refund rules or the GoFundMe Giving Guarantee. To ask, use the refund request in the GoFundMe Help Center, which needs the email address you donated with and the link to the fundraiser. Say why you want the money back, for example a donation made by mistake, a duplicate charge or a payment you did not authorize, and keep the receipt.

Refused a refund on a donation you never meant to make? We help you write the complaint in minutes through our complaint process, with the receipt, the fundraiser link and the dates set out in order.

To report a fundraiser to GoFundMe, use the report option on the fundraiser page or contact the GoFundMe Help Center, giving the fundraiser link and what concerns you, such as how the money is being used or who is collecting it. Before you give, check who the organizer is, who the beneficiary is and how the two are connected. Keep screenshots of the fundraiser page as it was when you donated, because the page can be edited later.

Donated to a fundraiser that did not do what it said? Open a case with us: our trained AI keeps coaching you on what to send GoFundMe and when to push again.

Be careful. GoFundMe says it never asks organizers to accept an individual donation, and its real emails only come from its own domain. Strangers offering to run your fundraiser, withdraw the money for you or guarantee your goal for a fee are a known trick, as are links to look-alike sign-in pages.

Nothing has been reported about GoFundMe here yet. Our research shows what typically goes wrong at crowdfunding platforms: donation charges people do not recognize, tips added at checkout without noticing, recurring donations that keep charging, refunds that are hard to get once money is given, and organizers whose withdrawals are held during verification.

Spotted a tip on your donation you did not mean to give? Be the first to report it: your case opens the record for other GoFundMe donors checking the same charge.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of GoFundMe through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with GoFundMe can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.