While Matterport offers innovative solutions for creating immersive digital experiences, complaint data from our community has highlighted a few recurring issues. Common problems include delays in receiving urgent assistance from customer support, technical difficulties with their software, and challenges addressing time-sensitive issues. Customers also report frustration with long response times and lack of timely technical help.
To avoid these issues, we strongly recommend reaching out to customer support as early as possible and documenting all communications. If you encounter technical problems, thoroughly check Matterport’s support resources and user forums for potential solutions.
Do you have a dispute or had a bad customer experience with Matterport? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Matterport.
Our sentiment meter has detected that Matterport complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Matterport, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Matterport over the last 12 months. The graph below shows a monthly breakdown.
Curious about Matterport's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Matterport customers. Search, discuss and connect with other people in our community.
Complaint from Terracon on 10 June 2020 about Matterport.
We have issues with the visuals on our camera since their software update We have marketed 3D extensively to our clients and we are facing reputational damage and it is now day 4 and we are getting no response from... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
