Matterport complaint: Urgent Assistance

Name: Urgent Assistance
Item: Matterport
Rating: 1
Author: Terracon

Open 10 Jun 2020 400 views Online Services

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Filed 10 Jun 2020 by Terracon

We have issues with the visuals on our camera since their software update We have marketed 3D extensively to our clients and we are facing reputational damage and it is now day 4 and we are getting no response from the helpline. We have even posted a message on their FB page and through messenger

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Case details

Status: Open
Company: Matterport
Filed: 10 Jun 2020
Rating: 1/5
Desired resolution: I would like someone senior to contact me so that we can resolve urgently. We have an important shoot today, and it is going to be a disaster if we don’t get this resolved. So it is URGENT.
Problem: Camera visuals broken since update, no helpline response
About: 3D camera software
Dealing with it for: 4 days

Progress

Filed
Company notified
Company replied
Resolved

10 Jun 2020 Complaint filed and published
10 Jun 2020 Message from Bizzy: we notified Matterport about this complaint.

See all 1 Matterport complaints

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Matterport complaint: Urgent Assistance

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Wronged by Matterport too?Make it sting!

Wronged by Matterport too?
Make it sting!