MyHeritage complaint: Unauthorized subscription payment

Name: Unauthorized subscription payment
Item: MyHeritage
Rating: 1
Author: Virginia

Open 26 Jul 2023 172 views Online Services

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Filed 26 Jul 2023 by Virginia

I had cancelled My Heritage many months ago. However on 22/7/23 NZ $332.35 was withdrawn from my credit card account by My Heritage as annual subscription . Please organise a refund. My Heritage also states on its website that payments will be refunded if requested within 30 days, of which I am. I can send by email screen shot of the credit card withdrawal if you need this

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Case details

Status: Open
Company: MyHeritage
Filed: 26 Jul 2023
Rating: 1/5
Desired resolution: Refund
Problem: Charged renewal after cancelling
About: annual subscription
At stake: NZ$332.35

Progress

Filed
Company notified
Company replied
Resolved

26 Jul 2023 Complaint filed and published
26 Jul 2023 Message from Bizzy: we notified MyHeritage about this complaint.

See all 11 MyHeritage complaints

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