MyHeritage complaint: Unauthorized subscription payment

Complaint from Virginia B. reported on 26 July 2023 about MyHeritage

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My complaint:

I had cancelled My Heritage many months ago. However on 22/7/23 NZ $332.35 was withdrawn from my credit card account by My Heritage as annual subscription . Please organise a refund. My Heritage also states on its website that payments will be refunded if requested within 30 days, of which I am. I can send by email screen shot of the credit card withdrawal if you need this

Suggested solution:

Refund

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