While In-N-Out Burger is known for its tasty offerings and dedicated fan base, complaint data from our community has flagged several recurring issues with their service. Common complaints include incorrect orders, cold food, and instances of rude and unresponsive customer service. Some users have even reported feeling extremely dissatisfied to the point of it affecting their mood.
To avoid these issues, we strongly advise customers to double-check their orders immediately after receiving them and address any mistakes with the staff right away. Additionally, clearly communicate any special requests and follow up to ensure they are acknowledged. If problems arise, document your experience and reach out to customer service promptly for resolution.
Do you have a dispute or had a bad customer experience with In-N-Out Burger? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to In-N-Out Burger.
Our sentiment meter has identified a 100% increase in complaints about In-N-Out Burger over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering In-N-Out Burger's offerings.
Sentiment data last updated on February 4, 2026
We have received 1 complaints about In-N-Out Burger over the last 12 months. The graph below shows a monthly breakdown.
Curious about In-N-Out Burger's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of In-N-Out Burger. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of In-N-Out Burger by calling 1-800-786-1000. If you want to reach out to In-N-Out Burger through their own website, you can use their contact form.
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Helpful experiences shared by verified In-N-Out Burger customers. Search, discuss and connect with other people in our community.
Complaint from NDowns on 13 January 2026 about In-N-Out Burger.
I ordered a simple grilled cheese animal style. My entire party had ordered before me and got their food. But mine was taking a very long time. I went up and asked about it and they said we would be... Read more
Complaint from Lanae on 21 February 2024 about In-N-Out Burger.
My order was incorrect. The cashier did recite my order back to me, and it was correct when it was said but did not match what was rang up. I trusted that my order was correct and took it home... Read more
Complaint from Henok on 12 November 2023 about In-N-Out Burger.
Today on 8 november 2023 In-N-Out burger came to Amsterdam in the Netherlands (streetname: Kattenburgerstraat 5) to sell their burgers and milkshakes between 11am and 3 pm. I stood in line with others for over 2 hours from 11:30 till... Read more
Complaint from user848869 on 30 June 2023 about In-N-Out Burger.
I went through the drive thru, ordered my cheeseburger, paid for it and picked it up at next window. I parked to eat, opened the bag to eat and bit into a cold cheeseburger. Very disappointing. This occurred today... Read more
Complaint from Bearponce on 22 February 2023 about In-N-Out Burger.
Desiree never asked if I wanted condiments. Then when I asked she rudely gave me 8 ketchups without hearing I wanted spread. Then when I asked for that she rudely gave me 3. Usually nice service never have I got... Read more
Complaint from Jodi74 on 09 August 2022 about In-N-Out Burger.
Hi, I am a very frequent customer at this establishment and am almost always met with such friendly staff. It was a bit upsetting when this was very much not the case this evening unfortunately. I was helped by a... Read more
Complaint from Jamon hall on 16 May 2022 about In-N-Out Burger.
Cheese burgers was not well done had pink showing dbl dbl was not animal style Read more
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