While HitBTC provides a platform for cryptocurrency trading, complaint data from our community has flagged several recurring issues with user account management and transaction processes. Common complaints include unexpected inactivity fees, difficulties in withdrawing funds, and accounts being deactivated or frozen without clear explanations. Customers also report experiencing unresponsive customer service and allegations of funds being lost or stolen.
To avoid these issues, we strongly advise customers to frequently monitor their account activity and ensure regular use to avoid inactivity fees. Always keep detailed records of transactions and interactions with customer service. If problems arise, contact customer support immediately and document all communications thoroughly, including taking screenshots and saving emails for reference.
Do you have a dispute or had a bad customer experience with HitBTC? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to HitBTC.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about HitBTC over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on February 4, 2026
We have received 1 complaints about HitBTC over the last 12 months. The graph below shows a monthly breakdown.
Curious about HitBTC's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of HitBTC. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to HitBTC through their own website, you can use their contact form.
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Helpful experiences shared by verified HitBTC customers. Search, discuss and connect with other people in our community.
Hello, My account was locked for several years due to loss of access to my 2FA device. I repeatedly attempted to restore access, and only recently was my account finally unlocked. During the entire time in which my account was inaccessible, I had... Read more
Complaint from yellowsubmarin on 02 March 2024 about HitBTC.
hitbtc cleaned up my account charging me inactivity fees that didn't exist when i signup in 2017. the have never sent me any notice email regarding terms changes or each time they charged me this inactivity fee. Support answer was... Read more
Complaint from Mojosith on 16 November 2023 about HitBTC.
I wish to transfer my Dogecoin from HitBTC to a new provider and I see that this does not appear to be possible. I went to attempt to convert my Dogecoin to BITCOIN and the value of the Bitcoin I would... Read more
Complaint from Brabim on 10 August 2023 about HitBTC.
I had $3000 worth of coins sitting there for years, now it's all gone. I reached out to support and was told that the coins were taken from me because I was inactive for months. ARE YOU KIDDING ME RIGHT... Read more
Complaint from Adel Ib on 29 September 2022 about HitBTC.
I have been holding 5273 BNK in HITBTC since 2018, when I wanted to use that currency and I found that they took the money under the pretext that the account is not active, they stole my money Read more
Complaint from Rezashiriatashgah on 11 April 2022 about HitBTC.
Hello Hitbtc closed more than 4 months bttold withdrawal And my50000 dollars in hitbtc I can't withdraw my money and sell in their exchange Because it has no buyer and the price is low Read more
Complaint from rajeshkumarrk73@gmail.com on 06 August 2021 about HitBTC.
When price is low, I put doge, Ltc and Link in hitbtc.com (Approx 600$) After 1 year Price is high (Approx 100000$) Support harrash me for source of fund I explain that source of fund particular site that already closed My... Read more
Complaint from watson01 on 26 July 2021 about HitBTC.
I have been emailing this company since April to give me access to my account. they wont reply to the tickets i open with them, they wont reply to my emails.. shocking con artists Read more
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