My complaint:
I had $3000 worth of coins sitting there for years, now it’s all gone. I reached out to support and was told that the coins were taken from me because I was inactive for months. ARE YOU KIDDING ME RIGHT NOW? They took all my money without even notifying me and now they are asking $ 20-a-month fee for inactivity. This is a fraudulent behavior and it has to be reported to the FBI
Suggested solution:
Return all our money!!!
same problem here. Support answer was “…according to our Terms of Service, 18.4, from the moment of recognizing the Account as Inactive, HitBTC has the right, without notification of the User, to debit Inactive Account Fee every calendar month. As per the same Terms, 11.3, we reserve the right to make changes or modifications to these Terms from time to time, in our sole discretion. If we make changes to these Terms, we provide you with notice of such changes, such as by sending an e-mail, providing notice on the homepage of the Site and/or by posting the amended Terms… Read more »