My complaint:
hitbtc cleaned up my account charging me inactivity fees that didn’t exist when i signup in 2017. the have never sent me any notice email regarding terms changes or each time they charged me this inactivity fee.
Support answer was …according to our Terms of Service, 18.4, from the moment of recognizing the Account as Inactive, HitBTC has the right, without notification of the User, to debit Inactive Account Fee every calendar month.
As per the same Terms, 11.3, we reserve the right to make changes or modifications to these Terms from time to time, in our sole discretion. If we make changes to these Terms, we provide you with notice of such changes, such as by sending an e-mail, providing notice on the homepage of the Site and/or by posting the amended Terms via the applicable HitBTC websites and mobile applications and updating the Last Updated date at the top of these Terms…
Please check the terms of use from 2017 at web.archive.org
Suggested solution:
refund all inactivity fees
