While Hermès is known for its high-end luxury products, complaint data from our community has flagged several recurring issues with their customer service and product deliveries. Common complaints include unresponsive customer service, delivery errors such as missing or misplaced items, and inadequate resolution of issues. Customers also report problems with product sizing and items being lost or damaged during transit.
To avoid these issues, we strongly advise customers to double-check product details and sizing information before purchasing. If problems arise, contact customer service immediately, document all interactions, and keep any correspondence. For deliveries, consider using reliable shipping services and tracking your packages closely to reduce the risk of loss or damage.
Do you have a dispute or had a bad customer experience with Hermès? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Hermès.
Our sentiment meter has detected that Hermès complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Hermès, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Hermès over the last 12 months. The graph below shows a monthly breakdown.
Curious about Hermès's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Hermès customers. Search, discuss and connect with other people in our community.
Complaint from MKZ on 11 March 2024 about Hermès.
I’m not happy at all coz it was telling us that to wait for someone to assist us unfortunately no one approached us. Whalen we ask the security guards says that we have to wait or go found your product... Read more
Complaint from Hermes Disappointment on 01 March 2024 about Hermès.
I made a purchase of a handbag and scarf at the Hermes in Rome early Dec 2023. The employee put a different country than what my passport said. I couldn't claim the VAT back at the airport due to... Read more
Complaint from Rockoffire on 22 August 2023 about Hermès.
I bought the wrong sized sandals which needs to be changed to a bigger size I’ve contacted customer service on several occasions about changing it and they just read my emails and do not respond Read more
Complaint from Rodica Sandu on 02 July 2023 about Hermès.
I left a suitcase on the 14th of June at the locker in Lordshill,on the app it said that it has been picked up,but after that there was no movement, I waited more than a week before I started to... Read more
Complaint from Payne1993 on 03 September 2021 about Hermès.
I was in all day waiting for my parcel no knock on the door or anything so I thought I've got enough time to take the rubbish out. So I took the rubbish out and noticed a parcel from hermes so... Read more
Complaint from Emma on 28 August 2019 about Hermès.
Hermes were suppose to deliver parcels from Matalan to us. The parcels were collected from matalan on the 12 and 13th of may 2019. The parcels were supposed to be delivered to us on the 15th and 16th of May 2019 by... Read more
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