Hermès complaint: Sandals too small

Name: Sandals too small
Item: Hermès
Rating: 1
Author: Marian

Open 22 Aug 2023 130 views Fashion

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Filed 22 Aug 2023 by Marian

I bought the wrong sized sandals which needs to be changed to a bigger size
I’ve contacted customer service on several occasions about changing it and they just read my emails and do not respond

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Case details

Status: Open
Company: Hermès
Filed: 22 Aug 2023
Rating: 1/5
Desired resolution: I want to swap for a bigger size so I need to know when they have stock so I go to the shop to swap it Or if someone in the shop can communicate with me via watsapp so I know the size and colors they have so they reserve it for me and Ill go there to change it
Problem: Exchange request emails left unanswered
About: sandals

Progress

Filed
Company notified
Company replied
Resolved

22 Aug 2023 Complaint filed and published
22 Aug 2023 Message from Bizzy: we notified Hermès about this complaint.

See all 3 Hermès complaints

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