I purchased a bag for my wife online. They removed 1100 from my account and then in the middle of the night decided to cancel my order and keep my funds. Called back to see what happened and I was... Read more
Gucci complaints
Gucci Complaint Sentiment: Neutral
Our sentiment meter has detected that Gucci complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Gucci, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 24, 2024
Gucci complaint process
Do you have a dispute or had a bad customer experience with Gucci? Submit your Gucci complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Gucci.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Gucci complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Gucci?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Gucci complaints chart
We have received 1 complaints about Gucci over the last 12 months. The graph below shows a monthly breakdown.
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Gucci complaint statistics
Curious about Gucci's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
5
Total complaints
5
Open Complaints
0
Complaints pending
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Complaints resolved
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5 ratings
How to contact the customer service of Gucci?
Below, you will find the contact information for the complaint department of Gucci. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+1-877-482-2430
Webcare email:
assistance@US-onlineshopping.gucci.com
Contact form:
You can contact the customer service of Gucci by calling +1-877-482-2430. For Gucci support through email, send your inquiry to assistance@US-onlineshopping.gucci.com. If you want to reach out to Gucci through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Gucci reviews: (5)
Authentic experiences shared by our community for your benefit.
Expensive aftershave
Complaint from Fabsy1 on 10 March 2023 about Gucci.
I purchase Love at your darkest Gucci the smell on the card smelled great so I purchased it but this morning I tried it and there seems to be no smell at all at $475 a bottle this is... Read more
Customer Service
Complaint from Malyfonti on 26 July 2022 about Gucci.
My husband bought a bag for me in 2019 in Rome, Italy. Did not use bag on trip, came home, Pandemic hit. My bag has literally sat in it's cloth bag for two years. This is a crossbody bag which... Read more
The snorkel was ripped
Complaint from Renata Farenzenova on 29 January 2022 about Gucci.
I bought woman shoes 8461677195UL110-8461-38 My ID in Gucci -20116809403979 I bought this shoes 15 122021 in shopping mall Panama for Christmas present First time i was wearing this lovely shoes on 15012022 when i i left from Panama to Amsterdam to plane When... Read more
Horrible experience - no respectable. Rude. Force.
Complaint from Siiiciii on 07 July 2020 about Gucci.
Dear officer, I am very upset, because of your staff Guy working at 5th Floor Gucci man section at Harrods. Today 6th July 2020, I arrived Gucci 5th Floor at around 6 o'clock pm. I was so happy because normally I... Read more
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