Gucci complaint: Horrible experience – no respectable. Rude. Force.

Dear officer,

I am very upset, because of your staff Guy working at 5th Floor Gucci man section at Harrods.

Today 6th July 2020, I arrived Gucci 5th Floor at around 6 o’clock pm. I was so happy because normally I can see some faces they remember me and me remember them then buy quickly. I only see one customer in the store so I went in directly. Then Guy asked me to go out for waiting. After few mins, he came back again to ask me using hand gel. I mentioned I just used hand gel when I left from Loewe just now, I bought from 5 brands and I cleaned more than 5 times and I will not touch anything, I know what I want. You pick it up then I pay it. Then I will go quickly. He insists I must use hand gel otherwise I cannot go in. Then he asked me go out again.

Then I was very unsatisfied.
1. I weared a mask, I do care healthy for me and others. But anyone in the store they did not wear a mask.
2.I do care healthy so I even do not want to touch anything. I comment myself did better than anyone else. They touch and try, but me, a lady anything I can try??
3.only one customer in a store. what is the point I need to wait outside? social distance is 2 metres not 5-6 metres
4.why so rude and force me? he knows nothing about service
5.I visit Harrods Gucci every week. most of staffs knows me. normally they know what I want, they pick up them then I pay. that is it
6.why do not you manage a queue before I go in? it was so rude to ask me leave after I went in TWICE

Ryan was really good sales at Gucci 5th floor. Gucci Italy contacts me for shopping as well. I thought the staffs at Gucci were very good and friendly.

But I am really unsatisfied Guy’s service. no respect. no professional. no service. not good at commication. like to force people. Hope Gucci Harrods can increase the service level of staffs. I need an apologis for these unrespectation.

Regards,
Sisi