Gucci complaint: The snorkel was ripped

Complaint from Renata Farenzenova reported on 29 January 2022 about Gucci

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My complaint:

I bought woman shoes 8461677195UL110-8461-38
My ID in Gucci -20116809403979
I bought this shoes 15 122021 in shopping mall Panama for Christmas present
First time i was wearing this lovely shoes on 15012022 when i i left from Panama to Amsterdam to plane
When we were landingafter 10hours i was wearing shoes
and on my right shoe the one snorkel was ripped

Suggested solution:

I dont know what to do with my nice expensive shoes
They are new but i cant use it
Could you help me please with this problem?
Im living in Slovakia
Thank you

RenataArthur f

Gucci complaint The snorkel was ripped
Gucci complaint The snorkel was ripped
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