FlixBus Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about FlixBus over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

FlixBus complaint process

Do you have a dispute or had a bad customer experience with FlixBus? Submit your FlixBus complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of FlixBus.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional FlixBus complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about FlixBus?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

FlixBus complaints chart

We have received 4 complaints about FlixBus over the last 12 months. The graph below shows a monthly breakdown.

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FlixBus complaint statistics

Curious about FlixBus's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!

4
Total complaints
4
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 4 ratings

How to contact the customer service of FlixBus?

Below, you will find the contact information for the complaint department of FlixBus. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+49-30-300137300
Webcare email:
charter@flixbus.com
Contact form:

You can contact the customer service of FlixBus by calling +49-30-300137300. For FlixBus support through email, send your inquiry to charter@flixbus.com. If you want to reach out to FlixBus through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

FlixBus reviews: (4)

Authentic experiences shared by our community for your benefit.

Driver didn't appear at the station

Complaint from JMilton on 26 February 2024 about FlixBus.

I have photographic proof I was at the station before and after departure time. The driver skipped my station. They however say they arrived at the station on time. This is a lie. I have more photos as proof if... Read more

Comments: 0
Rating:

Where was my bus Booking Ref 3136517568

Complaint from Booking Ref 3136517568 on 05 February 2024 about FlixBus.

I booked a Flixbus Ref: 3136517568 from Nottingham to Leeds leaving Nottingham Greyfriar Gate stop C11 - C12 at 1:15 pm on February 5th to arrive in Leeds Kirkgate at 2:50pm seat 3a I arrived at the stop at just before... Read more

Comments: 0
Rating:

Refund

Complaint from Lacatus Adrian on 01 February 2024 about FlixBus.

On the 29th January booked an ticket with Flixbus to go from Glasgow to Manchester and shortly realised it wasn't at an convenient time for me and cancel my ticket and book anotherone at an early time. So however they say... Read more

Comments: 0
Rating:

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