Deutsche Bahn complaint?

Do you have a dispute or a bad customer experience with Deutsche Bahn? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Deutsche Bahn customer service on +49 30 2970, the international line with an English option for callers outside Germany. For anything in writing, use the online contact forms on the English Deutsche Bahn website, reached from the contact page linked in the contact details above. Have your booking number, the train numbers and the date of travel ready.

Delay, refund or seat problem to raise? Start your complaint here as well, and we push it out to Deutsche Bahn by email, social media and printed letters.

Deutsche Bahn handles delay and cancellation claims under EU rail passenger rights through its Servicecenter Fahrgastrechte in Frankfurt, and the compensation form is among the online contact forms on the English Deutsche Bahn website. Give the booking number, the train numbers, the scheduled and actual arrival time at your final destination and how you want to be paid. For a ticket you could not use because the train was cancelled, say so in the claim and include the cancellation notice.

Keep the ticket, screenshots of the delay or cancellation shown in the app or on the station boards, and receipts for any extra costs, such as a hotel or a replacement ticket. What you get back depends on the length of the delay at your final destination and the price of the ticket.

No: Deutsche Bahn publishes no email address for customer complaints. Complaints and feedback go through the online contact forms on the English Deutsche Bahn website, which has separate forms for compensation, lost property, BahnCard and subscription cancellations, problems during a journey and general feedback; the phone line, +49 30 2970, is the other route. If a passenger rights claim is turned down, object to the decision with the Servicecenter Fahrgastrechte, quoting your claim reference. For a letter to the group itself, Deutsche Bahn AG has its head office in Berlin, at the address in the contact details above.

Claim turned down, or a fault you want on paper? Put it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Deutsche Bahn next and when to push again.

Yes, for disputes about carriage and passenger rights: in Germany, the Schlichtungsstelle Reise & Verkehr is the independent conciliation body for travellers and its member transport companies, and the Deutsche Bahn long-distance and regional train companies are among its members. It generally expects Deutsche Bahn to have had the chance to put things right first, so keep a record of every claim, reply and reference.

Passenger rights claim to make against Deutsche Bahn? We help you write it in minutes, with the train times, the costs and every reference set out in order.

Be careful. Deutsche Bahn warns about fake text messages saying a compensation payment has been confirmed, with a link to a look-alike website instead of its own. Never enter login, card or personal details through such a link, and treat tickets or vouchers offered below the printed price by strangers as another warning sign.

Nothing has been reported about Deutsche Bahn here yet. Our research shows what typically goes wrong at national rail operators: delayed and cancelled trains with missed connections, compensation claims that are slow to settle or turned down, refunds on tickets that could not be used, reserved seats that are not there, and card charges under the name DB Vertrieb GmbH that passengers do not recognise.

Missed a connection and lost the rest of the trip? Be the first to report it: your case opens the record for the next passenger on the same Deutsche Bahn route.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Deutsche Bahn through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Deutsche Bahn can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.