While EB Games provides a convenient platform for purchasing video games and gaming merchandise, complaint data from our community has flagged several recurring issues with their services. Common complaints include dissatisfaction with the members card program and issues with refunds and exchanges. Customers also report poor customer service experiences, particularly regarding pre-orders and undelivered goods.
To avoid these issues, we strongly advise customers to clearly understand the terms and conditions of the members card and keep all purchase receipts. If you encounter problems, contact customer service promptly, document all interactions, and retain any correspondence. Additionally, consider confirming the availability of pre-order items before committing to a purchase to avoid any disappointments.
Do you have a dispute or had a bad customer experience with EB Games? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to EB Games.
Our sentiment meter has detected that EB Games complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with EB Games, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about EB Games over the last 12 months. The graph below shows a monthly breakdown.
Curious about EB Games's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of EB Games. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of EB Games by calling 1-800-883-8895. If you want to reach out to EB Games through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified EB Games customers. Search, discuss and connect with other people in our community.
Complaint from Lady Mill on 13 January 2024 about EB Games.
Back in march 2023 I received a level 4 EB card! Posted it online for everyone to see. I have been a loyal EB customer my entire life, even though everyone know how over priced their games are. I brought... Read more
Complaint from Zapf on 04 July 2023 about EB Games.
Had an issue with a game so I asked for a refund. The red haired middle aged lady refused adding she was only willing to give a small amount back. I went to a different store and recieved full refund.... Read more
Complaint from Emma Lee on 02 December 2022 about EB Games.
On 2.12.22, during a visit to my local EB Games store in Napier, another customer was trying to make a purchase that had a sale sticker on it. When she had taken the item to the counter, she explained that... Read more
Complaint from Mgal88 on 08 November 2022 about EB Games.
I had bought $100 steam cards and it say its has already been use and im went bk to store and thy say thy cant refund because their responsibility is activated the card. Not even give me advise what to... Read more
Complaint from Cod--Ghost007 on 27 October 2022 about EB Games.
Recently you advertised trading a ps4 for a ps5. I have paid a deposit and received notification from you of my PICK UP date. This date on receipt was not described as an expected date of arrival. I initialized... Read more
i had a 30 dollar eb games gift card and brought a 25 and 5 dollar xbox voucher ( i dint know 30 was a thing) on a geust account on the 4102022 and it said it was sent to... Read more
Complaint from Josphine on 02 March 2022 about EB Games.
On the 290122 I bought a PS4, Games PSPLUS 90 day membership at the Seven Hills outlet since they had no stock it was due to be sent from Melbourne with Couriers Please. It was picked up buy Couriers... Read more
Complaint from Bruna on 15 September 2021 about EB Games.
I have pre ordered ps5 mid last year and never got it and did not get my money back Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
