EB Games complaint: Timely Manner ps5 trade
Filed 27 Oct 2022 by Samuel
Recently you advertised trading a ps4 for a ps5. I have paid a deposit and received notification from you of my PICK UP date. This date on receipt was not described as an expected date of arrival. I initialized my ps4 and wiped it clear of my game date after paying a subscription to ps plus to upload game data. I called to see what time today I could collect. Only to be advised they weren’t in. Surely you should have proactively advised that they were not ready. How is this service in a timely manner under the fair trading act. I am a bit bewildered at this process and don’t believe its correct business practice. Your store could not advise days or weeks as to delay time.
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