EB Games complaint: Members card

Back in march 2023 I received a level 4 EB card! Posted it online for everyone to see.
I have been a loyal EB customer my entire life, even though everyone know how over priced their games are. I brought all my games purely through Eb to receive the member points and level up my card.

After using my level 4 card a handful of times. October 2023, I went into the maddington EB store (I’m a regular and a new lady had just started working and this was my first time being served by her). Handed my card over and was told my card didn’t have an account attached to it. I asked did you guys do some data maintenance with the accounts as I have used this card a few times already she said NO and proceeded to show me my account which was a level 2? I then asked well how did I even get this card, she looked at me like I was a criminal, like I stole it from behind the counter some how and she said I have no idea how you got it and took my card. I said you don’t know how much you have broken my heart and she couldn’t care at all, she just wanted me to leave.

So because of this and the way i was treated, I will never return to EB games again!