DX Delivery complaint?

Do you have a dispute or a bad customer experience with DX Delivery? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The DX Delivery customer service number in the UK is 0333 241 1100. DX says the best route for a delivery enquiry is the live chat on its website, open 9am to 5pm Monday to Friday and 9am to 2pm on Saturdays. The site now says DX and DX Logistics, so do not be put off if it does not say DX Delivery. Have the tracking number ready, because DX says it needs one before it gives any information on an item. The DX contact page lists a separate line per service, chosen by the length of your tracking number, and DX Ireland has its own number there.

Parcel, passport or ticket late? Open your complaint here as well, and we push it out to DX by email, social media and printed letters.

If a DX Delivery parcel has not arrived, check the tracking on the DX website, then use the live chat or call 0333 241 1100 with your tracking number. If you have no tracking number, ask the sender first: DX says it is unlikely to hold an item for you without one. If you believe DX does hold a passport, bank card, concert ticket or online order for you and you have no number, use the DX contact page to say so. Tell the business that sent the item as well, because it booked the delivery and is the one that can arrange a replacement or refund. Keep any calling card and screenshot the tracking with its dates.

Passport, bank card or ticket due and not at your door? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send DX and the sender next.

To escalate a complaint inside DX Delivery, use the complaints procedure on the DX website: UK customers write to the complaints email address in the contact details at the top of this page, and DX Ireland lists its own address on the same procedure page. Give the reference or tracking number and what went wrong. DX says it endeavours to acknowledge a complaint within 24 hours and to respond within 72 hours of receipt.

The UK company, DX Network Services Limited, is registered in Datchet, near Slough, and the full address is in the contact details at the top of this page. DX Group left the stock market in January 2024, after a take-private by an affiliate of H.I.G. Capital.

Yes, in Ireland: the Commission for Communications Regulation (ComReg) covers disputes with DX Ireland, the Irish arm of DX Delivery, about its regulated postal services, although some DX services fall outside what it handles. ComReg generally expects the company to have had the chance to put things right first, so keep a record of every contact with DX.

Building that record from the first missed delivery? We help you write the complaint in minutes, with every date and reference in one place.

Nothing has been reported about DX Delivery here yet. Our research shows what typically goes wrong at parcel and home-delivery couriers in the UK and Ireland: delivery dates that slip, calling cards for attempts the recipient never saw, secure items such as passports and bank cards that cannot be traced without the tracking number, parcels marked delivered that cannot be found, damaged large items, and recipients passed between the courier and the sender.

Calling card through the door while you were at home? Be the first to report it: your case opens the record for the next household expecting a DX delivery.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of DX Delivery through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with DX Delivery can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.