While Domestic and General strives to provide comprehensive appliance insurance and repair services, complaint data from our community has flagged several recurring issues. Common complaints include delays in repair services, difficulties in arranging timely appointments, and repeated failures in addressing the root cause of appliance faults. Customers also report frustrating experiences with the process of canceling policies and unresponsive customer service.
To avoid these issues, we strongly advise customers to document all interactions with the service provider meticulously and follow up regularly on repair statuses. It can also be helpful to clearly communicate the detailed history of the appliance issue to assist in a more accurate diagnosis. If you encounter any problems, promptly contact customer service and keep detailed records to support your case.
Do you have a dispute or had a bad customer experience with Domestic and General? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Domestic and General.
Our sentiment meter has detected that Domestic and General complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Domestic and General, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Domestic and General over the last 12 months. The graph below shows a monthly breakdown.
Curious about Domestic and General's track record in addressing complaints within the Insurance Companies category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Domestic and General. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Domestic and General by calling 1300-573-477. If you want to reach out to Domestic and General through their own website, you can use their contact form.
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Helpful experiences shared by verified Domestic and General customers. Search, discuss and connect with other people in our community.
Complaint from Debbie Newman on 10 February 2023 about Domestic and General.
My washing machine broke down on the 250123, l phoned Domestic and General expecting to get a repair very quickly, the next available appointment was 7223. I said that l was not going to wait that long, they then put... Read more
Complaint from Joseph McGladdery on 12 January 2023 about Domestic and General.
oven door seal snaps in same place repeatedly. I have tried to explain online by telephone and through the repairer but still no answer. this is not faulty fitting but the parts used are not fit for purpose Read more
Complaint from ROHH on 03 January 2023 about Domestic and General.
The DG website makes it overly difficult to cancel a policy. The help pages within My Account do not mention how to cancel and the pages do not offer a search function. You would expect to be able to cancel... Read more
Complaint from datty@blueyonder.co.uk on 28 December 2022 about Domestic and General.
Christmas morning my oven did not heat. The fan and the Orange light were on. Phoned but no-one there. Phoned next day. Call could not be taken. Eventually an agent sent a form to Hottpoint engineers to fix I as... Read more
Complaint from Binty on 17 September 2022 about Domestic and General.
I contacted dg about my help washer dryer. Caught in a loop on the phone wasting busy, try the web only to go to the web where I was redirected back to the phone as no engineers in the area.Eventually... Read more
Complaint from Mrs Dawson on 18 May 2022 about Domestic and General.
I have been paying monthly for an insurance on washing machine but when repaid engineer arrived would not change rubber seal on washing machine as I needed to pay £25 as it had mould and apparently you do not insure... Read more
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