Dollar General Complaint Sentiment: Negative

Our sentiment meter has identified a 157% increase in complaints about Dollar General over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Dollar General's offerings.

Sentiment data last updated on March 28, 2024

Dollar General complaint process

Do you have a dispute or had a bad customer experience with Dollar General? Submit your Dollar General complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Dollar General.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Dollar General complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Dollar General?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Dollar General complaints chart

We have received 115 complaints about Dollar General over the last 12 months. The graph below shows a monthly breakdown.

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Dollar General complaint statistics

Curious about Dollar General's track record in addressing complaints within the Convenience Stores category? Dive into the all-time complaints data right here!

429
Total complaints
427
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 429 ratings

Dollar General reviews: (429)

Authentic experiences shared by our community for your benefit.

Unreasonable direct manager

Complaint from Sheryl Collins on 27 March 2024 about Dollar General.

DG had a very good manager. She brought the store from yuk to a place i liked to shop. Then a previous employee went back to work there. She had managed 3 other stores. Was stressed and could not handle... Read more

Comments: 0
Rating:

Haughty clerk

Complaint from Fancy on 22 March 2024 about Dollar General.

When I entered the store this evening, I was not greeted by the happy, smiling face I’m used to seeing in there. As a matter of fact, I received no greeting at all. There has been a significant rearrangement in... Read more

Comments: 0
Rating:

Rude Employee

Complaint from Standing up on 22 March 2024 about Dollar General.

I witnessed them deny someone access to the restroom and it seemed to be an emergency situation for this person. She ended up leaving very upset. The employees who were at the front didn’t seem to care at all. This... Read more

Comments: 0
Rating:

Altercation

Complaint from Ryfowl on 14 March 2024 about Dollar General.

Troy tried starting an argument with me while checking out . The manager came in and stopped Troy and apologized for him. I feel as if he’s going to act like that he should not work the front dealing with... Read more

Comments: 0
Rating:

Poor management

Complaint from Dgar2020 on 14 March 2024 about Dollar General.

I stopped in to pick up a few things and the manager answered her cell phone and put it on speaker phone. It turned out to be her son and he was telling her about getting in trouble at school.... Read more

Comments: 0
Rating:

Zero Professionalism and Cleanliness

Complaint from Ldbellchip on 13 March 2024 about Dollar General.

Highly advise going somewhere else! In my opinion, the entire staff should be fired and this place should be demolished! On multiple occasions, we have witnessed a tremendous lack of professionalism from the majority of the employees who work there... Read more

Comments: 0
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Return policy

Complaint from Nettalou on 09 March 2024 about Dollar General.

I’ve had many issues with dollar general employees , from being basically called a liar, to being treated as if I was stealing from the store( I wasn’t,btw) to being downright verbally disrespected! This particular incident was just a few... Read more

Comments: 0
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Wrongful termination

Complaint from Babygirl320 on 06 March 2024 about Dollar General.

As an undertrained ASM. I received a phone call from ERC. When the call was done I was informed that it was in fact a scam and they had gotten 2000.00 in gift cards. When I realized what had happened... Read more

Comments: 0
Rating:

Store has nothing in it

Complaint from Mikelee on 29 February 2024 about Dollar General.

Every time I go in it it has carts all over the place and nothing is organized they are out of stuff all the time. When I go in they are always playing on there phones are talking to someone... Read more

Comments: 0
Rating:

Rude

Complaint from Dhurley037 on 21 February 2024 about Dollar General.

Was in for a brief moment to buy some cold medicine, went to the register to find no one there for quite awhile..then the older lady that works there was snappy and rude...she walked away from my order, had to... Read more

Comments: 0
Rating:

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