While Culvers is renowned for its delicious menu items, complaint data from our community has highlighted several recurring issues that need addressing. Common themes include long wait times, particularly in the drive-thru, and dissatisfaction with the quality and temperature of the food upon receipt. Customers also report poor service, incidents of rudeness from staff, and concerns about the cleanliness of both the food and the restaurant itself.
To avoid these issues, we strongly advise customers to double-check their orders before leaving the restaurant and immediately report any problems to management. Additionally, consider visiting during non-peak hours to avoid long wait times and ensuring detailed feedback is given directly to staff to help improve service quality.
Do you have a dispute or had a bad customer experience with Culvers? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Culvers.
Our sentiment meter has detected that Culvers complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Culvers, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 2 complaints about Culvers over the last 12 months. The graph below shows a monthly breakdown.
Curious about Culvers's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Culvers. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Culvers by calling 1-608-643-7980. If you want to reach out to Culvers through their own website, you can use their contact form.
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Helpful experiences shared by verified Culvers customers. Search, discuss and connect with other people in our community.
Complaint from Xxxxxxcc on 19 April 2025 about Culvers.
I ordered my food and I had a coupon for two for one double burger. I gave coupon to cashier and he called mgr to show that it had already expired two weeks earlier and they refused to give me... Read more
I love Culvers but my last visit was horrible the bun on my fish sandwich was hard and old and cold the shrimp were uneatable and yes I was highly disappointed Read more
Complaint from Judi H on 22 October 2024 about Culvers.
I ordered a meal and it was delivered to the car in front of me. The girl went back and got my meal from him and my meal had been opened by him. The girl said she would get... Read more
Complaint from Csbryant on 09 October 2024 about Culvers.
This was about a month ago. I already sent in 2 complaints with my receipt info and the manager, Susan told me that if I gave her my address she would send me a voucher or something to use my... Read more
Complaint from JOHN Timmons on 13 July 2024 about Culvers.
Fish was way to greasy, Had to take it out of plate and soak up the grease, I ordered the 3 piece cod,and was only able to eat half of order because of the grease. I went up to the... Read more
Complaint from JBeee on 27 May 2024 about Culvers.
I wouldn’t complain but this is the 3rd time items were missing from my order 😔 Read more
Complaint from Lacey2005 on 14 April 2024 about Culvers.
Me and my friend came in to purchase food and didn’t know a troublemaker who I had a recent injunction on worked there. She posted me and my friends pictures off of Culver’s camera and put it on Facebook saying... Read more
Complaint from Prettygirl.com on 25 November 2023 about Culvers.
I've purchased poor quality food an was unsuccessful getting support from manager Read more
I frequent this location. I ordered the Deluxe Butterburger Basket, single patty, Swiss cheese, extra onions. Fries, side of broccoli, cheese sauce. What I received was a double patty burger, without onions, without lettuce. I... Read more
Complaint from Jessymabel on 15 July 2023 about Culvers.
This day was ridiculous. I waited 38 minutes in the Drive-Thru at 7:52 at night. When I finally got to the window of the drive-thru there was no apology no acknowledgment that anyone had waited that long. The line in... Read more
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