Cocosa Complaint Sentiment: Neutral

Our sentiment meter has detected that Cocosa complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Cocosa, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 15, 2024

Cocosa complaint process

Do you have a dispute or had a bad customer experience with Cocosa? Submit your Cocosa complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cocosa.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Cocosa complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Cocosa?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Cocosa complaints chart

We have received 0 complaints about Cocosa over the last 12 months. The graph below shows a monthly breakdown.

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Cocosa complaint statistics

Curious about Cocosa's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

9
Total complaints
9
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 9 ratings

Cocosa reviews: (9)

Authentic experiences shared by our community for your benefit.

Refund

Complaint from Virginija on 26 July 2019 about Cocosa.

Hello, My order number Order: 29017220 Invoice: 34841736 Amount: £64.00 I buy from Cocoa Lifestyle Ltd 3 seeaters on 7 of April. I long time waits my delivery, they was very late. I make disingenuous that not really not nice anymore waiting this... Read more

Comments: 0
Rating:

Refund

Complaint from Byabazaire69 on 15 May 2019 about Cocosa.

I bought some items which were delivered but unfortunately I was not home and than Hermes retuned parcel to Cocosa. Received an email that it was received and refund will be sent with in 5 days.? It is two weeks... Read more

Comments: 0
Rating:

Order 28631137 for 5 perfumes

Complaint from Kellifay on 02 March 2019 about Cocosa.

I bought 5 perfumes from Cocosa, three of them 100ml each and two of them 50ml each, I received a text message from their courier ing delivery which never happened. When I contacted HERMES, the courier they used, and Cocosa... Read more

Comments: 0
Rating:

Not received product and no communication

Complaint from Sheridanv on 10 February 2019 about Cocosa.

I placed my order on 7 January 2019 under Order Number: 28343480 and have still not received this product. I received one communication from them saying my product will be with me by 29 January 2019 but not received the... Read more

Comments: 0
Rating:

Re;Order Number: 27651222 - not received full money back

Complaint from Eulalia on 02 January 2019 about Cocosa.

Hi, I have punched two dresses from the above company. To cut the story short, I have returned them and requested refund. I have paid £216.52 however, I have received refund for amount below: 04122018 CREDIT FROM OURPAY UK ON 2018-12-01 £54.13 £110.26 04122018 CREDIT... Read more

Comments: 0
Rating:

No refund

Complaint from Emmalouiselow on 06 December 2018 about Cocosa.

They failed to deliver my order and when it was a week late, the tracking showed they had cancelled the order. They have not told me they were cancelling, still no correspondence and no refund. I’ve emailed 4 times and... Read more

Comments: 0
Rating:

No refund

Complaint from Mojisola Boyede on 29 November 2018 about Cocosa.

I ordered an item and then returned it 2 weeks ago and I still have not being refunded. I tracked the returned item and it actually showed that it was received a couple of days after I returned it. I... Read more

Comments: 2
Rating:

Over charged

Complaint from Kmcgmct on 24 November 2018 about Cocosa.

I purchased an item of £40 from this site Cocosa.co.uk the agreement was to make 4 seperate payments on weekly terms this is a payment option given to you at the checkout called ourpay after filling my bank account details... Read more

Comments: 0
Rating:

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