Celebrity Cruises Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Celebrity Cruises over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

Celebrity Cruises complaint process

Do you have a dispute or had a bad customer experience with Celebrity Cruises? Submit your Celebrity Cruises complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Celebrity Cruises.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Celebrity Cruises complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Celebrity Cruises?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Celebrity Cruises complaints chart

We have received 4 complaints about Celebrity Cruises over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Celebrity Cruises complaint statistics

Curious about Celebrity Cruises's track record in addressing complaints within the Cruise Ship category? Dive into the all-time complaints data right here!

14
Total complaints
14
Open Complaints
0
Complaints pending
0
Complaints resolved
1.6
/10 14 ratings

How to contact the customer service of Celebrity Cruises?

Below, you will find the contact information for the complaint department of Celebrity Cruises. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-844-418-6824

You can contact the customer service of Celebrity Cruises by calling 1-844-418-6824. If you want to reach out to Celebrity Cruises through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Celebrity Cruises reviews: (14)

Authentic experiences shared by our community for your benefit.

Price misrepresented

Complaint from ParkerMJ on 15 February 2024 about Celebrity Cruises.

On 2/11/24 I created a new cruise booking on the phone with a Celebrity Cruise employee. The total price of the cruise was told to me as being $3545.00. The email ation was different, it listed total price as... Read more

Comments: 0
Rating:

Left to fend for ourselves

Complaint from Colin Cruiser on 10 September 2023 about Celebrity Cruises.

We booked our whole holiday with Celebrity to include flights, transfers and 10 night cruise. We flew with Vueling. On arrival we were very impressed by the number of Celebrity staff at the airport and how they assisted us boarding... Read more

Comments: 0
Rating:

Vaccine mandate

Complaint from Spiderman30144 on 16 March 2023 about Celebrity Cruises.

I've just spent about 10 hours on the phone chatting with various supervisors regarding the cancellation of our transatlantic cruise (Reservation ID: 2072551). The reason for the cancellation was because of the vaccine mandate. The first question we asked when... Read more

Comments: 0
Rating:

Canceled trip due to hurricane Ian

Complaint from rjlovesflorida on 02 December 2022 about Celebrity Cruises.

Paid for the insurance for a cruise, but had to cancel. This was not a voluntary cancellation due to the fact that Hurricane Ian was an act of God. No airplanes were flying, they were all canceled. The airport was... Read more

Comments: 0
Rating:

Lack of Covid action.

Complaint from xxx792 on 20 November 2022 about Celebrity Cruises.

Our cruise started in Hawaii 3rd Oct. On the 13th Oct my wife became ill.I did a R.A,T. test which was positive.Having concerns for other passengers I immediately in person went to customer relations and reported it. I was informed... Read more

Comments: 0
Rating:

Unhappy Travel Agent

Complaint from Watsonpl on 28 August 2022 about Celebrity Cruises.

As a new travel agent I was looking forward to see what Celebrity had to offer. I have been on many cruises but hadnt cruised since Covid started so I was really looking forward to this Alaska cruise. My sister... Read more

Comments: 0
Rating:

Lack of shore excursions

Complaint from Ellrae on 19 August 2022 about Celebrity Cruises.

We are booked on the celebrity apex departing Rome October 5,2022 We are trying to book shore excursions with celebrity but all the excursions are sold out. No one at celebrity can help. Will they open up more excursions to accommodate... Read more

Comments: 0
Rating:

non existent personal concierge

Complaint from ElaineQ on 05 July 2022 about Celebrity Cruises.

No one informed us our flight time had changed. We only found out because we attempted to reserve seats, 10 days before outbound date. Originally my daughter and I had booked; my son was added later. His flight booking ref... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?