Do you have an issue or had a bad experience with Celebrity Cruises? When you submit your Celebrity Cruises complaint through our platform you show that you wont let your problem pass by quietly. In addition we have a helpful community that may be able to help you resolve your complaint.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint get the attention it deserves!
Complaint from Spiderman30144 on 16 March 2023 about Celebrity Cruises in category Cruise Ship
I've just spent about 10 hours on the phone chatting with various supervisors regarding the cancellation of our transatlantic cruise (Reservation ID: 2072551). The reason for the cancellation was because of the vaccine mandate. The first question we asked when... Read more
Complaint from rjlovesflorida on 02 December 2022 about Celebrity Cruises in category Cruise Ship
Paid for the insurance for a cruise, but had to cancel. This was not a voluntary cancellation due to the fact that Hurricane Ian was an act of God. No airplanes were flying, they were all canceled. The airport was... Read more
Complaint from xxx792 on 20 November 2022 about Celebrity Cruises in category Cruise Ship
Our cruise started in Hawaii 3rd Oct. On the 13th Oct my wife became ill.I did a R.A,T. test which was positive.Having concerns for other passengers I immediately in person went to customer relations and reported it. I was informed... Read more
Complaint from Watsonpl on 28 August 2022 about Celebrity Cruises in category Cruise Ship
As a new travel agent I was looking forward to see what Celebrity had to offer. I have been on many cruises but hadnt cruised since Covid started so I was really looking forward to this Alaska cruise. My sister... Read more
Complaint from Ellrae on 19 August 2022 about Celebrity Cruises in category Cruise Ship
We are booked on the celebrity apex departing Rome October 5,2022 We are trying to book shore excursions with celebrity but all the excursions are sold out. No one at celebrity can help. Will they open up more excursions to accommodate... Read more
Complaint from ElaineQ on 05 July 2022 about Celebrity Cruises in category Cruise Ship
No one informed us our flight time had changed. We only found out because we attempted to reserve seats, 10 days before outbound date. Originally my daughter and I had booked; my son was added later. His flight booking ref... Read more
Complaint from Kgraham on 23 May 2022 about Celebrity Cruises in category Cruise Ship
We have booked a European cruise for September 11th 2022. Reservation 7752652We had interest in upgrading our cabin to a retreat suite. While waiting to see if an upgrade would become available We booked all of our excursions for this cruise... Read more
Complaint from Dennis Scott on 02 May 2022 about Celebrity Cruises in category Cruise Ship
we booked an eleven-day cruise from Victoria Canada to Hawaii, flights from Sacramento to Victoria and from Honolulu to DCA and Sacramento for four people. We needed to ask information about a change we needed to make in airfare and... Read more
Complaint from royston lynch on 22 November 2018 about Celebrity Cruises in category Cruise Ship
i went on a four week cruise from Tilbury to Canada in the fall on the above ship .leaving on the 6th Sept until the 6th October . on the last night of the cruise i left my wallet beside... Read more
Complaint from Jim Jones on 07 July 2017 about Celebrity Cruises in category Cruise Ship
Hi, My wife and I have just returned from the celebrity Eclipse cruise out of Southampton 4th - 18th june. We booked 2nd sitting in dinning room 20.45hrs which we had. The problem was that apart from Formal nights the show... Read more
