While ASUS offers a range of innovative tech products, complaint data from our community has highlighted several recurring issues with their customer experience, specifically around product repairs and customer support. Common complaints include products being damaged during repair, unresponsive and unhelpful customer service, and unresolved hardware issues such as WiFi malfunctions, overheating, and random shutdowns. Customers also report experiencing problems with warranty services and product stability.
To avoid these issues, we strongly advise customers to thoroughly document any issues and all repair interactions, including taking photos before sending in items for repair. Keep a detailed log of communication with customer service, and ensure all warranty claims are clearly and promptly articulated. If issues persist, consider escalating through official channels or seeking independent repair services.
Do you have a dispute or had a bad customer experience with ASUS? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to ASUS.
Our sentiment meter has detected that ASUS complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with ASUS, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 1 complaints about ASUS over the last 12 months. The graph below shows a monthly breakdown.
Curious about ASUS's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of ASUS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of ASUS by calling 1-800-820-6655. If you want to reach out to ASUS through their own website, you can use their contact form.
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Helpful experiences shared by verified ASUS customers. Search, discuss and connect with other people in our community.
Complaint from Kemotrush on 06 June 2025 about ASUS.
I send my laptop to clean out . They was not able to clean because the fans badly designed . I had to pay even in warranty. Then i get back my laptop it was incredible dirty on the... Read more
Complaint from Jerry king on 01 February 2024 about ASUS.
I purchased a brand new ASUS computer monitor from Amazon on August 1 last year. Just two months after the purchase, the screen frequently went black when connected to the computer, interfering with my normal use. For instance, if the... Read more
Complaint from Grig28 on 10 October 2023 about ASUS.
Brand new Laptop has been sent for repair, touchpad issue, paid £2100 for it, Asus repair center received it ( the reviews for the repair shop are ridiculous, just a one star review on google) and proceeded with the repair... Read more
Complaint from Saad1987 on 13 July 2023 about ASUS.
I recently updated my asus rog 5s and now the wifi is not turned on even the Hotspot showing error. I talk with one the the agent and he come to the conclusion that I must send the phone for... Read more
Complaint from Tilz74 on 23 February 2023 about ASUS.
Asus laptop would not complete a Windows update. After the attempt the machine would not boot into Windows and after attempts to load Windows 10 11 media via USB, restore points, BIOS updates etc, etc it was discovered using... Read more
Complaint from Crash081 on 07 August 2022 about ASUS.
I have been writing Asus for professional support on setting up a Raid 10 array on the ProArt Series Z690 Mother Board using 4 each NVMe SSD M.2 @ 1TB each. I am unable to properly set it up. Starting... Read more
Complaint from saadabdullah on 20 April 2022 about ASUS.
The problem is like, right mouse button is getting tapped on is it's own, not once but continuously many times in a second, and is happening over and over again. Or a point starts moving on it's own at a high... Read more
Complaint from mjay on 29 January 2022 about ASUS.
My laptop was getting heated without use arou 70 to 80 degree Celsius so I called asus on 5 Jan to get on site service. service guy came and said it was thermal paste issue and changed the thermal paste... Read more
Complaint from khushi Agarwal on 04 December 2021 about ASUS.
screen blackout at frequent interval of time. Read more
Complaint from Nitesh Srivastava on 10 June 2021 about ASUS.
i have an asus laptop x540N, which is in warranty period, i already request on site service to your customer executives, from last two week continiously. my compalin number is 1- A2106003881-0001 2- A2106003881-0002 the problem is while working on laptop, its switched off... Read more
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