ASUS Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about ASUS over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

ASUS complaint process

Do you have a dispute or had a bad customer experience with ASUS? Submit your ASUS complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of ASUS.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional ASUS complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about ASUS?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

ASUS complaints chart

We have received 3 complaints about ASUS over the last 12 months. The graph below shows a monthly breakdown.

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ASUS complaint statistics

Curious about ASUS's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!

9
Total complaints
9
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 9 ratings

How to contact the customer service of ASUS?

Below, you will find the contact information for the complaint department of ASUS. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-820-6655
Contact form:

You can contact the customer service of ASUS by calling 1-800-820-6655. If you want to reach out to ASUS through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

ASUS reviews: (9)

Authentic experiences shared by our community for your benefit.

ASUS repair center damaged my product and refused for refund

Complaint from Jerry king on 01 February 2024 about ASUS.

I purchased a brand new ASUS computer monitor from Amazon on August 1 last year. Just two months after the purchase, the screen frequently went black when connected to the computer, interfering with my normal use. For instance, if the... Read more

Comments: 0
Rating:

Laptop Damaged

Complaint from Grig28 on 10 October 2023 about ASUS.

Brand new Laptop has been sent for repair, touchpad issue, paid £2100 for it, Asus repair center received it ( the reviews for the repair shop are ridiculous, just a one star review on google) and proceeded with the repair... Read more

Comments: 0
Rating:

Wifi not turning on

Complaint from Saad1987 on 13 July 2023 about ASUS.

I recently updated my asus rog 5s and now the wifi is not turned on even the Hotspot showing error. I talk with one the the agent and he come to the conclusion that I must send the phone for... Read more

Comments: 0
Rating:

ASUS Holding Items Under Warranty To Ransom - WARNING!!!

Complaint from Tilz74 on 23 February 2023 about ASUS.

Asus laptop would not complete a Windows update. After the attempt the machine would not boot into Windows and after attempts to load Windows 10 11 media via USB, restore points, BIOS updates etc, etc it was discovered using... Read more

Comments: 0
Rating:

Lack of professional support for Asus Tech equipment

Complaint from Crash081 on 07 August 2022 about ASUS.

I have been writing Asus for professional support on setting up a Raid 10 array on the ProArt Series Z690 Mother Board using 4 each NVMe SSD M.2 @ 1TB each. I am unable to properly set it up. Starting... Read more

Comments: 0
Rating:

Laptop behaving erratically.

Complaint from saadabdullah on 20 April 2022 about ASUS.

The problem is like, right mouse button is getting tapped on is it's own, not once but continuously many times in a second, and is happening over and over again. Or a point starts moving on it's own at a high... Read more

Comments: 0
Rating:

Heating Issue

Complaint from mjay on 29 January 2022 about ASUS.

My laptop was getting heated without use arou 70 to 80 degree Celsius so I called asus on 5 Jan to get on site service. service guy came and said it was thermal paste issue and changed the thermal paste... Read more

Comments: 0
Rating:

screen blackout at

Complaint from khushi Agarwal on 04 December 2021 about ASUS.

screen blackout at frequent interval of time. Read more

Comments: 0
Rating:

laptop switched off randomly

Complaint from Nitesh Srivastava on 10 June 2021 about ASUS.

i have an asus laptop x540N, which is in warranty period, i already request on site service to your customer executives, from last two week continiously. my compalin number is 1- A2106003881-0001 2- A2106003881-0002 the problem is while working on laptop, its switched off... Read more

Comments: 0
Rating:

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