While AirAsia offers budget-friendly flights across Asia, complaint data from our community has highlighted a few recurring issues that have left some passengers frustrated. Common complaints include inadequate assistance for disabled passengers, lack of accommodations, and the inconvenience of not being provided with water without a credit card on board.
To avoid these issues, we strongly advise passengers with special needs to notify the airline well in advance to ensure proper assistance and consider bringing necessary supplies, including water, before boarding. If any problems arise, it's crucial to document all interactions and gather evidence to support your case when contacting customer service.
Do you have a dispute or had a bad customer experience with AirAsia? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to AirAsia.
Our sentiment meter has detected that AirAsia complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with AirAsia, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about AirAsia over the last 12 months. The graph below shows a monthly breakdown.
Curious about AirAsia's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of AirAsia. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of AirAsia by calling +91-80-4666-2222. If you want to reach out to AirAsia through their own website, you can use their contact form.
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Helpful experiences shared by verified AirAsia customers. Search, discuss and connect with other people in our community.
Complaint from Check photo on 16 March 2025 about AirAsia.
I have just booked 2 tickets, 2 luggage plus 2 seats. When the booking came through I only had 1 luggage so booked straight away and was charged extra. NOT FAIR Read more
Complaint from veluvt on 06 August 2024 about AirAsia.
I am Thangavel Vaithigounder from Australia. I have been a regular AirAsia customer until Covid period and first time after that last week. My booking Ref EBLLNA On 25 July 24, I booked the ticket an hour before leaving home to... Read more
Complaint from Ranlor on 04 April 2024 about AirAsia.
No airbridge provided on arrival into Bali departure. I have a disability require assistance to the plane. I was physically lifted in a wheelchair down the stairs on arrival carried up the stairs on departure. This is stressful for me... Read more
Complaint from Santy94 on 26 February 2024 about AirAsia.
We he couldn’t even get a bottle or cup of water unless we had a credit card, this is absolutely outrageous, not everyone has a credit card, then when he tried to pay with cash, both Australian dollars and NZ... Read more
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