Virgin Australia complaint?

Do you have a dispute or a bad customer experience with Virgin Australia? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Virgin Australia Guest Contact Centre number in Australia is 13 67 89, for reservations and general enquiries; Virgin's contact page, linked at the top of this page, lists the numbers for other countries and the baggage team. Complaints and expense claims go through the Complaints and compliments page on that contact page, where Virgin's Guest Relations team picks them up. Have your booking reference, flight number and date, and any baggage report reference ready.

Delayed flight or a bag missing? Raise it here too, and we push it out to Virgin Australia by email, social media and printed letters.

To escalate a complaint with Virgin Australia, make sure it is logged with Guest Relations through the Complaints and compliments page and keep the feedback case ID that Virgin gives you. Virgin's Guest Charter says that if you are not satisfied with its response you can tell Virgin and request a review, so reply on the same case, set out what is still wrong and the outcome you want, such as a refund, reimbursement of expenses or compensation under its Guest Compensation Policy. Virgin Australia's head office is in South Brisbane; the full address is in the contact details at the top of this page.

Cancellation or baggage claim that needs to go higher? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Whether Virgin Australia refunds a ticket depends on the fare rules of the fare you bought, on its Guest Compensation Policy when Virgin changes or cancels the flight and cannot make suitable alternative arrangements, and on your rights under the Australian Consumer Law. Ask for the refund through the Guest Contact Centre or the Complaints and compliments page, with the booking reference and the reason; if you booked through a travel agent, the agent handles the refund.

For a cancelled or heavily delayed flight, keep the message from Virgin with its time, and receipts for any meals, accommodation or transport you paid for. If you were given a travel credit and believe you are entitled to your money back, ask for the refund in writing.

Yes: the Airline Customer Advocate (ACA) in Australia helps resolve complaints about airline services, such as delays and cancellations, refunds, baggage and frequent flyer programs, for customers of participating airlines, and Virgin Australia is one of them. The ACA generally expects Virgin Australia to have had the chance to put things right first, so keep a record of every contact and the case reference Virgin gives you.

Refund or baggage claim to make? We help you write it in minutes, with the booking reference, dates and receipts set out.

Be careful. Velocity warns that phishing emails and texts copy its look and link to a page asking you to log in or 'confirm' your details, and calls about a prize that ask for card details are another trick. Open the Velocity site yourself in a new tab rather than following the link.

Nothing has been reported about Virgin Australia here yet. Our research shows what typically goes wrong at large Australian airlines: delayed and cancelled flights, refunds paid as travel credit rather than money back, bags delayed, damaged or lost, change and baggage fees, and Velocity points that do not appear after a flight.

Flight cancelled or a bag lost on your own trip? Be the first to report it, and other Virgin Australia passengers with the same problem can find your case and back it up.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Virgin Australia through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Virgin Australia can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.