Rex Airlines complaint?

Do you have a dispute or a bad customer experience with Rex Airlines? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Rex Airlines customer service is the Customer Contact Centre on 13 17 13, a number that works from within Australia; Rex lists a separate number for callers overseas on its contact page. Complaints and refund requests go through the feedback form on the Rex website, and Rex also answers WhatsApp and Messenger messages during weekday business hours. Have your booking reference and flight number ready.

Flight cancelled or a bag missing? Start your complaint here: we push it out to Rex by email, social media and printed letters.

To get a refund from Rex Airlines, send a refund request through the feedback form on the Rex website with your booking reference, or call the Customer Contact Centre. Whether money comes back depends on the fare: Rex's fare rules set out which fares can be refunded, which can only be changed, and the fees that apply. When Rex cancels or significantly changes a flight itself, ask for the options it offers in writing, such as rebooking, a credit or a refund, before you accept one.

Keep the original booking confirmation, the cancellation or schedule change notice and your card statement together. If you booked through a travel agent or an online travel site, the refund usually runs through them, so send them the same documents.

Refund refused on a flight you never took? Start it through our complaint process: we help you write the claim in minutes, drawing on thousands of complaint letters that actually worked.

If your Rex flight is delayed or cancelled, ask the airport staff or the Customer Contact Centre what Rex is offering: a seat on the next available flight, a different date, or a refund or credit for the unused booking. Some regional routes have only a few flights a week, so ask about connecting options and get the new itinerary confirmed in writing before you leave the counter.

Keep receipts for meals, transport or accommodation the disruption forces on you, together with the original and changed flight times and any message from Rex giving the cause. Put it all in one complaint and we keep coaching you: our trained AI tells you what to reply, when to push again and how to escalate if nothing happens.

Rex Airlines has its head office in Sydney, in Mascot next to Sydney Airport, but Rex asks for complaints to come in through the feedback form on its website. To escalate, reply to the answer you received with your reference, say clearly that you want the complaint reviewed at a more senior level, and set out what you are asking for: a refund, a credit, your extra costs or an explanation.

If you also write to the head office, use the postal address shown in the contact block above, put your booking reference and feedback reference at the top, and keep a dated copy of what you sent.

Nothing has been reported about Rex Airlines here yet. Our research shows what typically goes wrong at regional airlines: delays and cancellations on routes with few alternative flights, refunds and credits after a cancellation, checked bags that miss a connection, baggage weight limits on smaller aircraft, and network changes that leave booked passengers rerouted.

Stranded by a cancelled connection or owed a refund? Be the first to report it: your case opens the record the next regional passenger will check before booking.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Rex Airlines through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Rex Airlines can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.